KATIE VARGAS
Barstow,CA
Summary
Compassionate bilingual (English/Spanish) professional with 10 years of customer service experience seeking an Administrative Medical Assistant role. Proficient in front desk support, phone handling, scheduling, and most importantly providing empathetic non-judgmental service to diverse populations.
Overview
10
10
years of professional experience
Work History
Receptionist
Mountain View Post-Acute
05.2025 - Current
- Provided compassionate patient support by actively listening and maintaining a calm and empathetic demeanor.
- Managed front desk operations, ensuring a welcoming environment for visitors and patients.
- Answered phone promptly and directed incoming calls to correct departments.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Facilitated communication between candidates and hiring managers by arranging job interviews.
CASHIER
Bath & Body Works
Barstow, CA
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
LEAD SERVER
Denny's
Hesperia, CA
05.2016 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Education
Associate of Science - Veterinary Technology
Platt College
Ontario, CA01-2018
Skills
- Bilingual (English/Spanish)
- Empathetic and compassionate
- Excellent work ethic and integrity
- Outstanding customer service
- Team collaboration
- Verbal and written communication
- Positive and eager attitude
- Reliability and punctuality
Languages
Spanish
Accomplishments
Received a Certificate for overall Great Customer Service.
Timeline
Receptionist
Mountain View Post-Acute
05.2025 - Current
CASHIER
Bath & Body Works
09.2024 - Current
LEAD SERVER
Denny's
05.2016 - 07.2024
Associate of Science - Veterinary Technology
Platt College