Asantee Tillman
Des Moines
Summary
Detail-oriented professional with experience in security and customer service roles. Skilled in problem-solving and incident management, effectively addressing issues to foster a secure and welcoming environment.
Overview
5
5
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Des Moines
12.2024 - Current
- Monitored premises to prevent unauthorized access and ensure safety of visitors and staff.
- Conducted regular patrols to identify security risks and maintain a secure environment.
- Responded promptly to alarms and incidents, coordinating with local law enforcement when necessary.
- Provided exceptional customer service while enforcing facility rules and addressing visitor inquiries.
Call Center Representative
Mom's Meals
Des Moines, IA
11.2023 - 10.2024
- Managed high volume inbound calls, addressing customer inquiries and resolving issues efficiently.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Caregiver
Home Care Assistance - HCA
Des Moines, IA
02.2022 - 09.2023
- Provided compassionate care to clients, ensuring safety and comfort during daily activities.
- Assisted clients with personal hygiene, medication management, and meal preparation effectively.
- Developed personalized care plans in collaboration with healthcare professionals and families.
- Monitored client health status, reporting changes to medical staff promptly for timely interventions.
Front Desk Receptionist
Holiday Inn
Des Moines, IA
05.2021 - 01.2022
- Managed guest check-ins and check-outs efficiently, enhancing customer satisfaction.
- Coordinated reservations and room assignments using property management systems.
- Provided information on hotel services and local attractions to guests, improving their stay experience.
- Handled guest inquiries and resolved issues promptly, ensuring a positive atmosphere.
Education
High School Diploma -
Theodore Roosevelt
Des Moines, IASkills
- Incident reporting
- General security
- Problem-solving skills
- Customer service
- Time management
- Attention to detail
- Telephone etiquette
Timeline
Security Officer
Securitas Security Services USA
12.2024 - Current
Call Center Representative
Mom's Meals
11.2023 - 10.2024
Caregiver
Home Care Assistance - HCA
02.2022 - 09.2023
Front Desk Receptionist
Holiday Inn
05.2021 - 01.2022
High School Diploma -
Theodore Roosevelt