ASANTI JAMES
Augusta,GA
Summary
Dedicated and detail-oriented Data Entry & Customer Service Specialist with experience in data management, customer support, and process optimization. Skilled in handling high-volume data entry, CRM and ticketing software, and workflow improvements. Proven ability to analyze and interpret data, resolve customer inquiries with high satisfaction ratings, and collaborate across teams to streamline operations. Strong organizational skills, meticulous attention to detail, and a commitment to accuracy and efficiency in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Matching Support
MLC
08.2023 - Current
- Accurately enter, verify, and process high-volume data related to rights management and royalty distribution.
- Conduct detailed data research, validation, and reconciliation, ensuring a 99% accuracy rate.
- Collaborate with internal teams to resolve discrepancies, ensuring data integrity.
Seasonal Operations Analyst
Angi
10.2022 - 02.2023
- Managed customer orders, escalations, and logistics through Zendesk and VoIP, maintaining a 95%+ customer satisfaction rating.
- Created automated tracking reports in Excel, improving operational efficiency by 20%.
- Analyzed booking data to identify trends and optimize resource allocation.
Seasonal Account Customization Coordinator
Brightwheel
05.2022 - 09.2022
- Assisted in account setup, customization, and data entry for new users, ensuring seamless onboarding.
- Resolved customer inquiries via email and VoIP, increasing response efficiency by 30%.
- Managed sensitive customer data with strict adherence to privacy and compliance guidelines.
Turn Time Specialist
Wells Fargo via TalentBridge
05.2021 - 02.2022
- Processed and verified high-volume loan documentation, ensuring 100% regulatory compliance.
- Leveraged Excel and internal databases to track and improve loan processing speed by 25%.
Research Specialist
Wells Fargo via TalentBridge
01.2021 - 02.2022
- Conducted in-depth data research and analysis for banking operations and loan processing.
- Managed and resolved customer service tickets using internal tracking systems.
Loan Document Specialist
Wells Fargo via TalentBridge
01.2021 - 02.2022
- Reviewed and processed loan applications with 98% accuracy, ensuring compliance with federal banking regulations.
- Assisted in quality control audits, minimizing processing errors by 15%.
Customer Service Representative
LiveOps
11.2020 - 08.2021
- Provided phone and ticket-based customer support, achieving a 97% customer satisfaction score.
iOS Chat Support Advisor
Kelly Connect
06.2019 - 07.2020
- Delivered technical support for Apple iOS products, resolving 90% of issues on first contact.
- Maintained CRM documentation for future reference and customer history tracking.
Education
Diploma in General Education Development (GED) -
Augusta Technical College
05.2018
Business Technology Coursework
Richmond County Technical Career Magnet School
Bachelor of Science - Graphic Information Technology
Arizona State University
Associate’s Degree - Horticulture
Augusta Technical College
05.2025
Skills
- Effective Time Management
- Data Entry & Accuracy: High-speed data processing with 99% accuracy
- Customer Support & CRM: Expertise in Salesforce, Zendesk, VoIP, Freshdesk
- Process Improvement: Streamlined workflows to improve efficiency by 20%
- Data Analysis & Reporting: Proficient in Microsoft Excel, Tableau, Google Sheets, and databases
- Ticketing & Issue Resolution: Managed high-volume service tickets with 95% resolution rate
- Project Coordination: Led initiatives to optimize operations and enhance data integrity
- Compliance & Documentation: Ensured adherence to industry standards and company policies
- Software & Tools: Microsoft Excel, Google Sheets, Salesforce, Zendesk, Freshdesk, VoIP, Ticketing Systems
- Data Management: Database Handling, Data Analysis, CRM Integration, Reporting
- Customer Service Platforms: Helpdesk Software, Email Support, Live Chat, Call Center Solutions
Websites
Timeline
Matching Support
MLC
08.2023 - Current
Seasonal Operations Analyst
Angi
10.2022 - 02.2023
Seasonal Account Customization Coordinator
Brightwheel
05.2022 - 09.2022
Turn Time Specialist
Wells Fargo via TalentBridge
05.2021 - 02.2022
Research Specialist
Wells Fargo via TalentBridge
01.2021 - 02.2022
Loan Document Specialist
Wells Fargo via TalentBridge
01.2021 - 02.2022
Customer Service Representative
LiveOps
11.2020 - 08.2021
iOS Chat Support Advisor
Kelly Connect
06.2019 - 07.2020
Business Technology Coursework
Richmond County Technical Career Magnet School
Associate’s Degree - Horticulture
Augusta Technical College
Diploma in General Education Development (GED) -
Augusta Technical College
Bachelor of Science - Graphic Information Technology
Arizona State University