Rachael Rickard
DH Pace Company Inc.
25
years of professional experience
Dependable and self-motivated A/R Invoicing Support Representative with over 4 years of experience in delivering exceptional customer assistance while effectively managing office administrative and clerical duties. Recognized for strong collaboration skills and the ability to assess customer needs, serving as a vital internal resource to provide effective solutions for customers and staff. Results-oriented professional adept at prioritizing multiple tasks, ensuring a seamless customer experience. Committed to exceeding customer expectations through expert problem-solving, communication, and customer service skills.
Work History
Administrative Support / A/R Invoicing Support Representative
4 Years 3 Months- Responsible for creating, verifying, and processing daily invoices 20-30 per day
- Provide administrative support for all departments
- Receive daily job tickets, check tickets for description of work completed, extra parts used on the job, and required paperwork
- Audit job costs entered in the billing system and printed on tentative registers to billed amount daily, to assure costing is in line with the billed amount
- Meet production goals and month-end processing requirements
- Answer phones for our mini-call center for service request
- Posted payments for our customers
- Followed up with customers to collect payments on past due invoices
Office Assistant / Account Coordinator
11 Years- Assisted Sales in lead generation and new business to Sales Reps through research tools and personal initiatives
- Trained other Office Assistants and Account Coordinators in other regional offices
- Communicated with other departments and various internal operations to meet customer deadlines
- Worked daily on general office duties such as: sales reports, budgets, accounts payable, office expenses, office supplies, answered incoming phone calls for the entire office
Sales Planner / Sales Assistant / Office Assistant
7 Years 8 Months- Fulfilled an average of 3 proposals per week for Sales Team
- Identified and pursued new business potential 20% of work day
- Worked directly with Sales Reps/Sales Management to determine pre-sales research needs
- Managed and participated in company projects related to sales efforts such as launching Salesforce.com for national Sales Team
- Developed and maintained relationships with key customers for Central and Southeast regions
- Qualified sales leads
- Quoted and fulfilled proposals for customers
- Trained other Office Assistants and Sales Assistants in other regional offices
- Worked daily on general office duties such as: sales reports, budgets, accounts payable, office expenses, office supplies, answered incoming phone calls for the entire office
Education
- Introduction to Business, Introduction to Management, Principles of Real Estate
- Accounting Principles I and II, Business Application to Software, Physical Geology, Psychology I, Government
Skills
Proficient in Microsoft Office Suite
Market research
Customer relations
Strong verbal and written skills
Strategic issue identification
Skilled at prioritizing tasks simultaneously
Commitment to continuous learning
Customer service excellence
Strong organizational skills
Customer service experience
Professional phone etiquette
Clear communication skills
Active listening
Effective troubleshooting skills
Effective time management
Fostering collaborative connections
Document organization
Cash transaction processing
Approachable professional attitude
Effective organization skills
Clerical support expertise
Supportive service attitude
Timeline
Administrative Support / A/R Invoicing Support Representative
DH Pace Company Inc.
03.2022 - 06.2026Read More
Office Assistant / Account Coordinator
USA TODAY / Gannett Co. Inc.
08.2009 - 08.2020Read More
Sales Planner / Sales Assistant / Office Assistant
Tribune Media Net
01.2001 - 09.2008Read More
El Reno Jr. College
from Accounting Principles I and II, Business Application to Software, Physical Geology, Psychology I, Government
Read More
North Lake College
from Introduction to Business, Introduction to Management, Principles of Real Estate
Read More
Customer Service Award
Recognized and received and Customer Service Award for handling complex service calls.