Asbel Diaz
Alsip,IL
Summary
Highly accomplished automotive professional with over a decade of sales experience and a proven track record in Finance & Insurance (F&I) management and sales. Three years of success in leadership roles as a Sales Manager and F&I Manager, driving profitability, fostering high-performing teams, and ensuring exceptional customer experiences.
Driven by results, I leveraged my expertise in F&I product sales and strong leadership abilities at Golf Mill Chevrolet to spearhead a team towards a 25% increase in per-vehicle revenue. Proficient in CRM software and known for exceptional communication skills, I excel in operations management and fostering significant customer and lender relationships.
Overview
11
11
years of professional experience
Work History
Sales/F&I Manager
Golf Mill Chevrolet
03.2021 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw daily operations of F&I department, including finance, insurance, and aftermarket product sales, contributing to a 25% increase in per-vehicle revenue.
- Developed and maintained relationships with over 15 lending institutions, providing competitive financing options for customers.
- Analyzed market trends and implemented innovative sales strategies to enhance department performance and efficiency.
- Led and managed a team of 10 sales professionals, achieving consistent sales growth and a 30% increase in customer retention.
- Implemented CRM systems and sales processes, improving lead conversion rates by 20% and overall sales performance.
- Provided ongoing coaching, training, and professional development to enhance team performance and adherence to best practices.
- Collaborated with F&I department to ensure seamless sales transactions and superior customer experiences.
Sales Consultant
Hawk Chevrolet
01.2016 - 04.2021
- Helped customers navigate store, complete sales and process returns.
- Located items for customers by checking sister stores and online options.
- Resolved customer concerns using strong communication and conflict management skills.
- Help my floor managers close deals when language was the issue.
- Explained promotions and special offers to customers.
- Maintained a calm demeanor and managed issues professionally and according to company standards.
- Contacted customers to finalize sales and service transactions.
- Worked independently but within a team environment.
- Adapted to changing priorities and unexpected situations.
- Used feedback from customers and personal observations to better capitalize on sales opportunities.
- Demonstrated selling experience in a fast paced, service oriented retail setting.
- Accomplished multiple tasks in a fast-paced environment.
- Met or exceeded individual sales goals and key performance indicators.
Sales Consultant
Midway Motorsports
09.2013 - 12.2015
- Explained promotions and special offers to customers.
- Helped customers navigate store, complete sales and process returns.
- Located items for customers by checking sister stores and online options.
- Maintained a calm demeanor and managed issues professionally and according to company standards.
- Accomplished multiple tasks in a fast-paced environment.
- Met or exceeded individual sales goals and key performance indicators (KPIs).
- Quickly and efficiently processed payments and made accurate change
Education
J.C Orozco
Chicago, ILSkills
- Performance Management
- Workforce Management
- Contract Management
- Operations Management
- Expertise in F&I product sales, deal structuring, and lender relations
- Strong leadership, coaching, and team management abilities
- Excellent communication and interpersonal skills
- Proficient in CRM software, MS Office Suite, and sales analytics tools
- Thorough understanding of automotive industry trends, regulations, and best practices
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales/F&I Manager
Golf Mill Chevrolet
03.2021 - Current
Sales Consultant
Hawk Chevrolet
01.2016 - 04.2021
Sales Consultant
Midway Motorsports
09.2013 - 12.2015
J.C Orozco