Ascinda Amos
Chicago,Illinois
Summary
Experienced Logistics and Customer Service professional with a proven track record in enhancing operational efficiency and elevating customer satisfaction. Skilled in inventory management, order processing, and resolving complex customer issues through excellent communication and problem-solving abilities. Demonstrates a strong capacity for time management and operational oversight, ensuring smooth and efficient day-to-day activities.
Overview
22
22
years of professional experience
Work History
Home Health Aide
Illinois Homecare Specialist LLC
Chicago, Illinois
10.2018 - Current
- Provided home support services to elderly individuals, including assisting with activities of daily living, such as bathing, dressing, and grooming.
- Organized recreational activities for clients in their homes or other community settings.
- Assisted individuals with mobility issues in transferring from bed to wheelchair, and vice versa.
- Performed housekeeping duties, including laundry, vacuuming, and dusting.
- Developed a strong and trusting rapport with patients to facilitate smooth, quality care.
- Accompanied clients to doctors' offices and on other trips outside the home, providing transportation, assistance, and companionship.
Airport Customer Service Agent
American Airlines
Chicago, Illinois
01.2023 - 09.2023
- Greet passengers upon arrival and departure, providing ticketing assistance and general information.
- Assist with baggage check-in and tagging for customers.
- Provide customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Ensure accurate completion of passenger documentation, such as tickets, boarding passes, and customs forms.
- Verify identification documents, such as passports or driver's licenses.
- Perform daily opening and closing procedures, per company standards.
Weekend Transportation Supervisor
Transportation One LLC
Chicago, Illinois
06.2018 - 12.2022
- Conducted regular meetings with customers, carriers, vendors, management, and staff to address any issues or concerns regarding logistics procedures.
- Established and maintained professional relationships with carriers, warehouses, customers, and sales force.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Evaluated performance metrics such as on-time delivery rate, accuracy rate and cost per shipment against established targets.
- Maintained records of all incoming and outgoing shipments by creating detailed reports that included shipment origin, destination, route taken, and delivery date and time.
- Negotiated rates with carriers for both domestic and international shipments.
Night Transportation Supervisor
RR Donnelley Logistics
Bolingbrook, IL
05.2003 - 06.2018
- Oversee every phase of Afterhours transportation operation, from account management, claims, dispatching, carrier development, tracking, and tracing, targeting 100% end-user satisfaction.
- Maintain excellent working relationships with customers by efficiently responding to all inquiries and complaints concerning work orders, invoices, and shipments.
- Collaborated with 30+ customer service professionals, assisting 300+ customers daily, to enhance the customer service experience and exceed team goals through effective client satisfaction rates.
- Oversaw transportation of 300+ Loads daily by coordinating personnel and developing efficient routes and workload schedules.
- Built and maintained strong partner relationships for smooth, cost-effective logistics. Analyzed transportation data to identify improvement opportunities.
- Assessed route optimization opportunities that could improve overall efficiency across the organization.
Education
Associate of Arts - Logistics And Materials Management
City Colleges of Chicago-Olive-Harvey College
Some College (No Degree) - Accounting And Business Management
Bryant And Stratton College
Skills
- Customer Relationship Management (CRM)
- Account Management
- Computer-Based Inventory System
- 3PL and LTL knowledge
- Dispatch operations
- Route Optimization
- Customs Compliance
- Freight Forwarding
- Cost control and tracking
- Time management abilities
- Analytical Thinking
- Process Improvement
- Issue and Complaint Resolution
- Professionalism
- Multi-Line Phone Systems
- Teamwork and Collaboration
Education and Training
other,Chicago, IL,false,other,Chicago, IL
Contact
Chicago, Illinois 60636
Timeline
Airport Customer Service Agent
American Airlines
01.2023 - 09.2023
Home Health Aide
Illinois Homecare Specialist LLC
10.2018 - Current
Weekend Transportation Supervisor
Transportation One LLC
06.2018 - 12.2022
Night Transportation Supervisor
RR Donnelley Logistics
05.2003 - 06.2018
Associate of Arts - Logistics And Materials Management
City Colleges of Chicago-Olive-Harvey College
Some College (No Degree) - Accounting And Business Management
Bryant And Stratton College
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