Summary
Overview
Work History
Education
Skills
Timeline
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Ascinda Amos

Chicago,Illinois

Summary

Results-driven logistics supervisor with 15+ years of experience optimizing the flow of goods, maximizing productivity, and negotiating rates with carriers. Demonstrated expertise in managing warehouse shipments and deliveries while maintaining constant contact with employees and carriers for efficient delivery. Skilled in fostering effective communication among departmental supervisors to promote streamlined business operations.

Overview

21
21
years of professional experience

Work History

Home Health Aide

Illinois Homecare Specialist LLC
Chicago, Illinois
10.2018 - Current
  • Provided home support services to elderly individuals, including assisting with activities of daily living, such as bathing, dressing, and grooming.
  • Organized recreational activities for clients in their homes or other community settings.
  • Assisted individuals with mobility issues in transferring from bed to wheelchair, and vice versa.
  • Performed housekeeping duties, including laundry, vacuuming, and dusting.
  • Developed a strong and trusting rapport with patients to facilitate smooth, quality care.
  • Accompanied clients to doctors' offices and on other trips outside the home, providing transportation, assistance, and companionship.

Airport Customer Service Agent

American Airlines
Chicago, Illinois
01.2023 - 09.2023
  • Greet passengers upon arrival and departure, providing ticketing assistance and general information.
  • Assist with baggage check-in and tagging for customers.
  • Provide customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
  • Ensure accurate completion of passenger documentation, such as tickets, boarding passes, and customs forms.
  • Verify identification documents, such as passports or driver's licenses.
  • Perform daily opening and closing procedures, per company standards.

Weekend Transportation Supervisor

Transportation One LLC
Chicago, Illinois
06.2018 - 12.2022
  • Conducted regular meetings with customers, carriers, vendors, management, and staff to address any issues or concerns regarding logistics procedures.
  • Established and maintained professional relationships with carriers, warehouses, customers, and sales force.
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Evaluated performance metrics such as on-time delivery rate, accuracy rate and cost per shipment against established targets.
  • Maintained records of all incoming and outgoing shipments by creating detailed reports that included shipment origin, destination, route taken, and delivery date and time.
  • Negotiated rates with carriers for both domestic and international shipments.

Night Transportation Supervisor

RR Donnelley Logistics
Bolingbrook, IL
05.2003 - 06.2018
  • Oversee every phase of Afterhours transportation operation, from account management, claims, dispatching, carrier development, tracking, and tracing, targeting 100% end-user satisfaction.
  • Maintain excellent working relationships with customers by efficiently responding to all inquiries and complaints concerning work orders, invoices, and shipments.
  • Collaborated with 30+ customer service professionals, assisting 300+ customers daily, to enhance the customer service experience and exceed team goals through effective client satisfaction rates.
  • Oversaw transportation of 300+ Loads daily by coordinating personnel and developing efficient routes and workload schedules.
  • Built and maintained strong partner relationships for smooth, cost-effective logistics. Analyzed transportation data to identify improvement opportunities.
  • Assessed route optimization opportunities that could improve overall efficiency across the organization.

Education

Associate of Arts - Logistics And Materials Management

City Colleges of Chicago-Olive-Harvey College
Chicago, IL

Some College (No Degree) - Accounting And Business Management

Bryant And Stratton College
Chicago, IL

Skills

  • Customer Relationship Management (CRM)
  • Account Management
  • Computer-Based Inventory System
  • 3PL and LTL knowledge
  • Dispatch operations
  • Route Optimization
  • Customs Compliance
  • Freight Forwarding
  • Cost control and tracking
  • Time management abilities
  • Analytical Thinking
  • Process Improvement
  • Issue and Complaint Resolution
  • Professionalism
  • Multi-Line Phone Systems
  • Teamwork and Collaboration

Timeline

Airport Customer Service Agent

American Airlines
01.2023 - 09.2023

Home Health Aide

Illinois Homecare Specialist LLC
10.2018 - Current

Weekend Transportation Supervisor

Transportation One LLC
06.2018 - 12.2022

Night Transportation Supervisor

RR Donnelley Logistics
05.2003 - 06.2018

Associate of Arts - Logistics And Materials Management

City Colleges of Chicago-Olive-Harvey College

Some College (No Degree) - Accounting And Business Management

Bryant And Stratton College

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Ascinda Amos