Supervising 40+ teammates, monitoring their performance and providing feedback
Troubleshooting any issues that arise in a timely manner to ensure customer service demands are met
Create and maintain schedules and job assignments of department teammates.
Picking Supervisor
Ferguson Enterprises, Inc.
04.2021 - Current
Assist manager in leading daily operations within the picking department (30 associates) to ensure accurate and timely picking of all outbound orders
Providing coaching assistance to the picking team members while maintaining compliance with all company policies
Contributing to the development of processes and procedures as workload increases.
Shipping Supervisor
Ferguson Enterprises, Inc.
02.2018 - 04.2021
Supervised, trained, and provided ongoing development and performance feedback to 15 associates in the UPS department
Ensured all shipments were processed by cutoff (over 2,000 packages per day) by problem solving, monitoring system, and shifting associates accordingly
Coordinating schedules to accommodate workload
Reviewing ship schedules and coordinating with carriers to ensure availability of trucks.
Shipping Clerk
Ferguson Enterprises
08.2016 - 02.2018
Coordinated daily pick ups with freight carriers
Provided administrative support to the shipping department
Maintained daily, weekly and monthly reports of outbound shipments
Picked, wrapped, and audited orders scheduled to be picked up by customers.