Erica Little
Cornelius,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Recognized consistently for performance excellence and contributions to success in the restaurant industry. Known for building strong relationships and cultivating long-term, repeat clientele
Overview
14
14
years of professional experience
Work History
Restaurant Server
Pursuit
05.2024 - 09.2024
- Enhance customer satisfaction by providing attentive and personalized service during busy shifts
- Greet new customers, discuss specials, and accurately take orders
- Maintain a clean and welcoming environment for guest enjoyment
Search Engine Evaluator
Appen
02.2023 - 03.2024
- Perform contracted online work.
General Manager
Fern Flavors From the Garden
09.2019 - 02.2021
- Schedule and manage employee hours and process payroll
- Conduct inventory and ordering while staying within budget
- Record all invoices and expenses while matching and reconciling bank activity
- Hire and train new staff
- Operate all social media accounts to attract new business.
Assistant Manager, Lead Server
Fern Flavors From the Garden
05.2014 - 09.2019
- Warmly greet and seat guests
- Present food and drink menus with detailed descriptions increasing sales
- Resolve customer complaints regarding food and ensure guests receive the best possible service
- Compile and enter cash receipts at the end of the day or shift
- Prepare a bank deposit for the next day
- Assign duties and responsibilities to employees in accordance with work requirements
- Supervise to ensure quality
Nanny, Pet Sitter, House Sitter
Self-employed
05.2010 - 03.2024
- Accumulated years of experience starting with family, friends, and neighbors then expanding clientele
- Nanny for children from 3 months old- teenaged including children with special needs
- Responsible for pet care, house security, and maintenance tasks.
Education
Associate of Arts -
Central Piedmont Community College
Charlotte, NC01.2016
Skills
- Proficient in multiple POS systems
- Superb customer service skills
- Trained in Restaurant365 management software
- Acute attention to detail
Timeline
Restaurant Server
Pursuit
05.2024 - 09.2024
Search Engine Evaluator
Appen
02.2023 - 03.2024
General Manager
Fern Flavors From the Garden
09.2019 - 02.2021
Assistant Manager, Lead Server
Fern Flavors From the Garden
05.2014 - 09.2019
Nanny, Pet Sitter, House Sitter
Self-employed
05.2010 - 03.2024
Associate of Arts -
Central Piedmont Community College
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