Rebecca Bowen
Lacey,WA
Summary
Dedicated professional with nearly 30 years of experience in customer service and the food industry. Looking for a new opportunity to grow and contribute as a valued member of a great team. Exceptional interpersonal skills and known for building lasting relationships with guests.
Overview
32
32
years of professional experience
Work History
Server/Trainer
Denny's
09.2019 - Current
- Experienced and service-oriented Server/Trainer with a strong background in delivering high-quality dining experiences in fast-paced, high-volume environments.
- Demonstrated ability to train and support team members while managing multiple roles effectively.
- Known for attention to detail, reliability, and creating a welcoming atmosphere through meaningful guest interactions.
- Skilled at fostering guest loyalty by building genuine, lasting relationships.
Server/Cocktailer
Hops And Drops
05.2017 - 09.2019
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained thorough knowledge of an extensive food menu, rotating tap list, and seasonal offerings to provide accurate recommendations and answer guest questions. Stayed up to date on drink ingredients and cocktail preparation to ensure consistency and quality. Regularly studied menu updates and trained new staff on product knowledge.
Shift Supervisor/Lead Server
THE RAM
05.2013 - 04.2017
- Lead server taking care of guests while training and mentoring fellow servers.
- Assisted in operations through cash management, associate development, and promotional leadership.
- Responsible for managing the restaurant, counting and resetting tills, and readying the deposit for the following days.
- Served parties of 30-35 efficiently and promptly.
- Won numerous store and regional contests designed to promote seasonal menu offerings and build sales through branding.
Lead Server/Trainer
RED LOBSTER
03.2010 - 05.2013
- Multi versatile role being responsible for all areas of the restaurant.
- Received Darden Trainer Certification to teach all new associates in all areas of the restaurant, recognized as a section leader and subject matter expert.
Lead Server
RED ROBIN
06.1993 - 05.2005
- Began as a host and quickly progressed through multiple front-of-house roles including busser, food runner, and server, gaining a comprehensive understanding of restaurant operations.
- Demonstrated strong work ethic and adaptability, leading to advancement into lead server and trainer roles with added responsibilities in onboarding, mentoring, and team support.
- In charge of ensuring best in class customer service and promoting the brand through development of fellow servers and building strong clientele.
- Recognized for quick promotion and being a renowned Red Robin team member.
Education
High School Diploma -
Whitler Christian High School
Community College - General Studies
Cypress College
CypressLoan Processing Class -
Cymes College
General Studies
Mount Hood Community College
Gresham, ORSkills
- Customer first attitude
- Proficient in cash handling and transaction accuracy
- Upbeat and positive
- Highly responsible
- Reliable
- Recognized leader
- Trained in liquor service
- Trained in wine service
- Trained in food service
- Proficient in multiple POS systems
- WA food handlers
- Liquor card
- Proficient in food safety
Timeline
Server/Trainer
Denny's
09.2019 - Current
Server/Cocktailer
Hops And Drops
05.2017 - 09.2019
Shift Supervisor/Lead Server
THE RAM
05.2013 - 04.2017
Lead Server/Trainer
RED LOBSTER
03.2010 - 05.2013
Lead Server
RED ROBIN
06.1993 - 05.2005
Loan Processing Class -
Cymes College
High School Diploma -
Whitler Christian High School
Community College - General Studies
Cypress College
General Studies
Mount Hood Community College
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