Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Natalia Geissman

DeLand,FL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Outgoing and enthusiastic able to manage and motivate various types of employees.

Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.

Overview

7
7
years of professional experience

Work History

Server/Trainer

Mandrake Rooftop
Columbus , United States
2022.08 - Current
  • Educated waiters on menu, memorization strategies and how to convey information clearly. Developed key customer relationships to increase sales. Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Server/Bartender

Tekela
Perrysburg , OH
2021.09 - 2022.08
  • Greeted customers, answered questions and recommended specials to increase profits. Displayed enthusiasm and knowledge about restaurant's menu and products. Presented menus to patrons to answer questions about offered items and make suitable recommendations.

Server

Nagoya Japanese Steakhouse & Sushi
Perrysburg , OH
2020.09 - 2021.09
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.Increased sales of high margin menu items through effective upselling.

Retail Sales Key Holder

The North Face Inc.
Sunbury , Ohio
2019.09 - 2020.02
  • Delivered empathy and persuasive negotiation talents to promote a memorable customer experience.Taught junior employees how to meet operational and sales goals with proactive strategies.Delegated tasks to specific employees based on individual knowledge and strengths.

Manager

North Orange Pool
Lewis Center , OH
2017.05 - 2019.09
  • Managed day-to-day operations, including supervision and assignment delegation for a 50-member team.Trained and mentored new employees to maximize team performance and achieve daily performance objectives.Executed new training initiatives to improve skills and develop leaders from within.

Crew Member

Planet Fitness
Delaware , Ohio
2019.01 - 2019.05
  • Kept gear and equipment in good working order by conducting inspections and completing minor repairs.Maintained a clean and organized working and working out environment.Greeted people with a smile and by their first name.

Education

Bachelor of Arts - Communications

Bowling Green State University
04.2022

Associate of Arts - Communications

Columbus State Community College
11.2020

High School Diploma -

Rutherford B Hayes High School
04.2018

Skills

  • Adaptive team player
  • Staff development
  • Effective customer upselling
  • Courteous demeanor
  • High-energy attitude
  • Issue and conflict resolution
  • Relationship Selling
  • Building Customer Loyalty

Accomplishments

  • Began managing for Columbus Pool Management after working there for less than a year.
  • Started keyholder position after working at The North Face Inc for one month.
  • Consistently exceeded daily sales targets with an average of $2,000 in sales each day. Routinely helped as many as 45 customers each day in a high-volume retail outlet.
  • Asked to be a trainer at Mandrake after a month of working.

Timeline

Server/Trainer

Mandrake Rooftop
2022.08 - Current

Server/Bartender

Tekela
2021.09 - 2022.08

Server

Nagoya Japanese Steakhouse & Sushi
2020.09 - 2021.09

Retail Sales Key Holder

The North Face Inc.
2019.09 - 2020.02

Crew Member

Planet Fitness
2019.01 - 2019.05

Manager

North Orange Pool
2017.05 - 2019.09

Bachelor of Arts - Communications

Bowling Green State University

Associate of Arts - Communications

Columbus State Community College

High School Diploma -

Rutherford B Hayes High School
Natalia Geissman