Aseani Myles
Saint Louis,Missouri
Summary
Dedicated and solution-oriented professional with 3+ years of experience in high-volume customer service and sales environments, including a current role at Automated Health Systems. Proven ability to build positive customer relationships, resolve complex issues, and drive business goals, honed through experience at Spectrum and a federal work-study position. Eager to leverage strong communication and multitasking skills to contribute to a collaborative and dynamic team.
Overview
4
4
years of professional experience
Work History
Beneficiary Support Center Choice Counselor
Automated Health Systems
03.2025 - Current
- Answer a high volume of inbound and outbound calls to assist beneficiaries with healthcare plan choices, addressing complex inquiries with clarity and empathy.
- Navigate multiple internal and state-level systems to process beneficiary information accurately and efficiently, ensuring regulatory compliance.
- Provide timely and effective problem resolution for clients, demonstrating strong communication skills to de-escalate concerns and ensure high satisfaction.
Inbound Sales Representative
Spectrum
04.2024 - 12.2024
- Engaged with inbound customers to assess needs, upsell products, and recommend optimal service packages.
- Consistently met or exceeded daily and monthly sales targets by leveraging product knowledge and effective communication techniques.
- Utilized CRM software to document customer interactions and manage sales activities, ensuring accurate record-keeping.
Federal Work-Study (Financial Aid Representative)
St. Louis Community College—Forest Park
10.2021 - 03.2022
- Served as a primary point of contact for student inquiries regarding financial aid applications, requirements, and deadlines.
- Managed confidential student records with a high degree of discretion and attention to detail.
- Provided administrative support to office staff, including data entry and organizing student files, to maintain efficient operations.
Education
Bachelor of Science - Business Administration
University of Missouri
Columbia, MO12.2025
Associate of Arts - Business
San Jacinto College
Pasadena, TX07.2023
Skills
- Customer Relationship Management (CRM): Customer Service, Problem Resolution, Conflict De-escalation
- Technical: Microsoft Office Suite, CRM Software, Data Entry, Order Processing
- Interpersonal: Team Collaboration, Relationship Building, Adaptability, Communication, Multitasking
- Operational: Inventory Management, Order Fulfillment, Time Management
Timeline
Beneficiary Support Center Choice Counselor
Automated Health Systems
03.2025 - Current
Inbound Sales Representative
Spectrum
04.2024 - 12.2024
Federal Work-Study (Financial Aid Representative)
St. Louis Community College—Forest Park
10.2021 - 03.2022
Associate of Arts - Business
San Jacinto College
Bachelor of Science - Business Administration
University of Missouri
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