Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Aser Civilus

14212 Cyber Place Apt 201, Tampa,FL

Summary

Focused AV Technician with over 4+ years of experience. Offering strong organizational skills in audiovisual technology, set up and operation. Over the past two years I've had the opportunity to work, learn, and gain valuable insight/work experience under some amazing leadership. I'm looking forward to applying all those aspects, while continuing to supply great service around the UT campus.

Overview

7
years of professional experience
1
Certification

Work History

University Of Tampa

Junior A/V Technician
08.2021 - Current

Job overview

  • Verified functionality of hardware and software components through testing.
  • Maintained and repaired technological equipment.
  • Troubleshot hardware and software issues per day, in person, via telephone.
  • Completed job reports and logs immediately following service calls.
  • Provided friendly, helpful customer service to Faculty/staff/students daily.
  • Install, configure, and maintain audiovisual equipment, including projectors, sound systems, cameras, video conferencing systems, and other multimedia devices.
  • Set up and operate media equipment for meetings, presentations, and other organizational activities.
  • Troubleshoot technical issues with media equipment and provide timely resolutions to ensure uninterrupted functionality.
  • Aided in collaborating with internal teams and external vendors to plan and execute multimedia projects, ensuring seamless audio and visual components integration.
  • Supervised and trained student employees, ensuring efficient operation of student employee activities.
  • Contributed to work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures and backgrounds.
  • Tested components and systems to evaluate performance and identify concerns.
  • Applied critical thinking and research to address complex issues.
  • Observed equipment operation to diagnose and troubleshoot reported issues.

Anuvision

Audio Visual Technician
08.2020 - 09.2021

Job overview

  • Set up and partial installation of audio visual equipment in classrooms, conference rooms and special event spaces.
  • Maintained audio visual equipment including sound systems, interactive panels, projectors, video conferencing systems and various specialty equipment thought out campuses/offices.
  • Troubleshooting technical issues promptly to minimize downtime.
  • Maintained high level of customer satisfaction and troubleshooting audiovisual equipment for various usage.
  • Collaborate with staff, team members, and other technical teams to ensure seamless execution of AV solutions .
  • Performed service and system maintenance as directed

Emtec

Team Lead
05.2016 - 08.2021

Job overview

  • Coached team members in techniques necessary to complete job tasks.(how to properly clean and reprogram school sanction laptops)
  • Transport and lead group of 12-15 team members to various schools around school district.
  • On arrival led team in reprogramming and cleaning assigned laptops and desktops around various campuses.
  • Scan and input designated laptops into company database.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • In addition performed/served as member of AV team, tasks included: Executing installation of audio visual systems. (Mounting large monitors, projector screens and speakers.)
  • Installing low-voltage cabling in multiple settings, ceiling, in-wall and below floor.

Education

Florida College
North Glen Arven Avenue, Tampa FL 33617

Bachelor of Arts from Public Relations And Organizational Communication
05.2019

University Overview

Skills

  • 5 Years of Customer Service
  • Strong communication skills
  • Customer Satisfaction
  • Strong complaint resolution skills
  • Extron Proficiency (Certified A/V Associate)
  • Equipment Maintenance
  • Troubleshoot Service Issues
  • Audio and Video Equipment Operation
  • Critical Thinking
  • Active Listening
  • Attentive to Detail

Certification

Extron A/V Associate certified

Languages

English
Native or Bilingual
Haitian Creole
Native or Bilingual

Timeline

Junior A/V Technician
University Of Tampa
08.2021 - Current
Audio Visual Technician
Anuvision
08.2020 - 09.2021
Team Lead
Emtec
05.2016 - 08.2021
Florida College
Bachelor of Arts from Public Relations And Organizational Communication
Aser Civilus