Bryce McDonald
Retail Store Manager & Business Representative
Oconomowoc,WI
Summary
Results-driven retail management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers or business clients to promote loyalty and drive sales.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Store Manager
Us Cellular Authorized Agent - ConnectCell
03.2024 - Current
- Manage inventory control, cash control, and store opening and closing procedures.
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Responsible for hiring, training and mentoring new staff members.
- Improve customer satisfaction through staff training in customer service and product knowledge.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conduct regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Train and guide team members to maintain high productivity and performance metrics.
- Maintain connections with clients through proactive communication, supporting lead generation and partner satisfaction.
- Develop those business relationships with clients by visiting their local businesses, or events, and offering support or new sales opportunities that mutually benefit everyone involved.
Business Representative and Sales Associate
Us Cellular Authorized Agent - ConnectCell
08.2017 - Current
Assistant Manager
Us Cellular Authorized Agent - ConnectCell
09.2021 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Attend meetings with store owners and managers to discuss the goals and successes/failures of each store
- Complete paperwork for each sale and customer account to ensure that all sales are correct and have been finalized within the system
- Help other sales associates to create personal goals for the month, based up on their prior performance
- Act as a leader in the work place for others and ensures the proper training of each employee
- Create and carries out new initiatives and goals for both individual, and store numbers, based on monthly forecasting
- Perform duties as a sales associate
Management and Purchasing Intern
Us Cellular Authorized Agent - ConnectCell
05.2018 - 08.2018
- Create the monthly schedule for employees
- Lead co-workers in monthly meetings to discuss sales and forecasts and address issues
- Purchase accessories and phones for store usage and consumer purchase, based upon sales projections
- Analyze pricing through different sources to make sure the store is getting the best price on products
- Ran monthly reports on purchases, pricing and market forecasts for management review.
- Managed and maintained purchase orders and invoices.
- Attended monthly supply management planning meetings to understand inventory needs.
Construction Crew
GROSKOPF CONSTRUCTION
04.2016 - 03.2017
- Communicate with business and personal clients to determine their budgetary and remodeling needs for their home or office
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Gathered and disposed of worksite debris to remove safety hazards.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Provided labor support to carpenters, masons and other skilled trades.
Education
BBA - General Business
The University of Wisconsin - Whitewater
Whitewater, WI 08.2017 - 05.2019
Skills
- Supply Ordering
- Leadership
- Strategic Planning
- Microsoft Suite
- Effective verbal, written and interpersonal communication skills
- Employee training
- Staff management
- Goals and performance
- Customer service and client management
- Strong team-building skills and working in a collaborative environment
Timeline
Store Manager
Us Cellular Authorized Agent - ConnectCell
03.2024 - Current
Assistant Manager
Us Cellular Authorized Agent - ConnectCell
09.2021 - 03.2024
Management and Purchasing Intern
Us Cellular Authorized Agent - ConnectCell
05.2018 - 08.2018
BBA - General Business
The University of Wisconsin - Whitewater
08.2017 - 05.2019
Business Representative and Sales Associate
Us Cellular Authorized Agent - ConnectCell
08.2017 - Current
Construction Crew
GROSKOPF CONSTRUCTION
04.2016 - 03.2017
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