Experienced lifeguard looking to increase responsibilities. Friendly and empathetic personality who enjoys working in teams. Focused on patron safety and customer service.
Overview
11
11
years of professional experience
Work History
Assistant Aquatics Manager
Mittleman Jewish Community Center
02.2020 - Current
Accepted increasing responsibility from full-time head lifeguard to Assistant Aquatics Manager in December of 2024.
Provided excellent customer service, as per member feedback.
Led the training of new lifeguards.
Assisted in the running of monthly in-services.
Has been responsible for maintaining good water quality as a Certified Pool Operator.
Revised department policies to ensure the health of employees, reduce the downtime of pools and spas and increased the cleanliness of the pool areas.
Five-time guard of the month.
Two-time facility-wide employee of the month.
Head Lifeguard
Ketchikan Gateway Borough
03.2018 - 11.2019
Interacted with facility patrons in a professional and friendly manner.
Led a team of fellow lifeguards to ensure a safe pool environment.
Handled customer complaints and coworker disputes to promote a positive work environment.
Performed light maintenance and custodial services to maintain a clean and orderly pool area and facility.
Provided instruction and on-the-job training of newly hired coworkers.
Tour Representative
Allen Marine Tours
04.2016 - 09.2018
Directed and assisted passenger movement between cruise ship and tour embarkation.
Frequently answered passengers' questions about the tour, company, and the City of Ketchikan.
Conducted and documented settlement transactions with cruise line representatives.
Assisted with distribution of promotional tour materials.
Handled purchases and catalogued subsequent receipts.
Greeted customers and visitors in-person and via telephone calls.
Assistant Groundskeeper
WhistlePig Whiskey
05.2014 - 08.2014
Performed regular upkeep and maintenance of the grounds including painting, carpentry, decorating, and warehouse organization.
Worked efficiently and independently on minimal written and verbal instructions.
Learned and performed a variety of unfamiliar tasks outside of job description.