Ash Crowe

• In charge of my own communication with clients as well as my boss and my other coworkers.
• Maintaining a very clean environment that is safe and up to industry standard for my customers and myself.
• Setting up my station, printing out stencils, and setting up appointments.
• designing custom pieces for my clients up to standard as well as flash pieces that my clients book for.
• Increased studio's clientele base through consistent high-quality work and outstanding customer service.
• Maintaining excellent customer service and educating clients on proper aftercare procedures, minimizing complications and promoting optimal healing results.

• Operate most aspects of a successful coffee shop, including:
• Taking customer orders through a POS system and giving them friendly customer service.
• Making drinks precisely and to order, maintaining a clean space, and assisting customers and fellow coworkers when needed.
• Back of house: where I prepare food, do dishes, and cook the various food items offered in a timely manner.
• Opening and closing of the store which requires time management, cleanliness, and conducting particular tasks
• Have experience with the "Toast" system

• Answering phone calls and text messages professionally and proficiently as well as checking in clients and making sure all paperwork is filled out.
• Cleaning floors, counters, and artists’ individual work stations as well as keeping everything stocked and taking inventory.
• Setting up my station, printing out stencils, and setting up appointments.
• Maintaining excellent customer service while keeping a sterile and clean environment.

Delivery

• Set up drivers with phones with their individual information, full wallets, keys or a tracker to their car, and a full route for the day.
• Create routes with the delivery orders by considering where the order is and what time frame it’s placed in to ensure they’re on time.
• Closing and keeping track of completed orders as the day goes, recording these numbers, and completing a closing sheet with a report of cash and credit card transactions.
• Counting the register at night and in the morning to ensure there is enough money to fulfill the driver wallets

E-commerce

• Gather items in-store for online orders.
• Fulfill and package the orders.
• Build personal profiles and handle the patients private information.
• Answer phone calls and online chats in regards to products, the store, and personal recommendations.
• Take phone orders, budtend over the phone, and upsell products
• Have experience with Treez, OnFleet, Cannvya, Microsoft Excel, WeedMaps, and IheartJane.

Shift lead duties involve include all of the above plus:

• being a support for my whole team, being flexible, and quick to problem solver.
• Trained new employees and delegated daily tasks and responsibilities.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

• Operate most aspects of a successful coffee shop, including:
• Taking customer orders through a POS system and giving them friendly customer service.
• Making drinks precisely and to order, maintaining a clean space, and assisting customers and fellow coworkers when needed.
• Back of house: where I prepare food, do dishes, and cook the various food items offered in a timely manner.
• Opening and closing of the store which requires time management, cleanliness, and conducting particular tasks.

• Successfully helped operate a coffee shop including:
• Taking customers orders at a window and a drive thru, restocking items, making food and drink items to order.
• Setting up and cleaning espresso machines
• Creating and maintaining a very clean space and starting and ending the cash register to break down sales from the AM and PM shifts to prepare for the next shifts.

• Managed all aspects of the front desk, including:
• Interacting with current and future tenants, answering any questions one might have, receiving payments and making reservations.
• Relaying information to my managers, tenants, and all people interested in our studio apartments.

Housekeeping – February 2018- February 2020

• Washing, drying, and folding bedding and towels. Vacuuming, dusting, and disinfecting rooms and hallways; tending to any tenants in need of housekeeping.