Ashlyn Ellis
Summary
Lively and eager Telemarketer with passion for sales and prospecting. Regularly exceeds sales quotes by establishing bond between company and customer. Great negotiation and customer service skills.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Telemarketer
Iconic Results
Phoenix
08.2024 - Current
- Conducted outbound calls to potential customers promoting services.
- Engaged in active listening to address customer inquiries effectively.
- Maintained accurate records of customer interactions and feedback.
Underwriter
Carvana
Tempe
12.2023 - 08.2024
- Analyzed risk factors to determine loan eligibility and terms.
- Reviewed documentation to ensure compliance with underwriting standards.
- Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
- Ensured timely submission of all documents needed for closing transactions.
- Recommended adjustments to loan terms or conditions based on individual circumstances.
Customer Service
Express Flooring
Tempe
05.2023 - 11.2023
- Ensured client satisfaction through excellent customer service skills.
- Handled escalated customer service issues efficiently and effectively.
- Coached team members on providing exceptional customer service.
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
Assistant Sales Manager
Valley Environmental Resources
Peoria
01.2022 - 04.2023
- Assisted in developing sales strategies to enhance customer engagement.
- Coordinated training sessions for new sales staff on product knowledge.
- Door to door sales
- Supported team meetings by preparing agendas and summarizing discussions.
- Monitored competitor activities to inform sales tactics and approaches.
Tax preparer (seasonal)
Jackson Hewitt
Phoenix
11.2021 - 02.2022
- Prepared individual tax returns using tax software and client information.
- Reviewed financial documents for accuracy and compliance with regulations.
- Assisted clients in understanding tax liabilities and deductions available.
Education
Tax Certification - Taxes
Jackson Hewitt
Phoenix , AZ 01.2022 - 12.2022
Skills
- Outbound calling
- Active listening
- Customer relationship management
- Data entry
- Risk assessment
- Sales strategy development
- Team collaboration
- Problem solving
- Training coordination
- Sales expertise
- Documentation
Timeline
Telemarketer
Iconic Results
08.2024 - Current
Underwriter
Carvana
12.2023 - 08.2024
Customer Service
Express Flooring
05.2023 - 11.2023
Assistant Sales Manager
Valley Environmental Resources
01.2022 - 04.2023
Tax Certification - Taxes
Jackson Hewitt
01.2022 - 12.2022
Tax preparer (seasonal)
Jackson Hewitt
11.2021 - 02.2022