Summary
Work History
Education
Skills
Websites
Timeline
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ASHLEY JAYNES

ASHLEY JAYNES

Blockchain Enthusiast And Crypto Custody Practitioner
Detroit,Michigan

Summary

Dynamic and results-driven professional with over five years of comprehensive experience in the cryptocurrency and blockchain industry, specializing in digital asset custody, trading execution, and client support. With a proven track record in leading operational workflows, enhancing process efficiencies, and driving innovative solutions, I have contributed to the success of top-tier organizations such as Coinbase, Prime Trust, FTX, and CoinSmart.

With a deep experience that spans across managing complex crypto operations, including asset listing, migration assessments, regulatory compliance, and risk mitigation. I possess a deep understanding of the digital asset ecosystem, leveraging this knowledge to optimize product functionality, support the launch of new features, and ensure seamless client experiences.

I am now seeking to leverage my skills and experience in a forward-thinking role where I can contribute to the continued growth and innovation within the blockchain industry.

Work History

Specialist, Custody Product Operations

Coinbase
4 2024 - Current
  • Identified and implemented process improvements, enhancing operational efficiency, and contributing to Coinbase's leadership in digital asset custody.
  • Maintained comprehensive documentation, including operational procedures and support materials, to enhance team efficiency and knowledge sharing.
  • Assisted the asset listing/migration teams in completing strategic operation assessments of new assets to be listed, contributing to the successful planning and integration of migrated assets.
  • Leading operational workflows for Coinbase Custody, focusing on asset maintenance and incident
  • Successfully supported the launch of new custody products and features, ensuring internal readiness
    and optimizing client satisfaction.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Streamlined project delivery processes, reducing completion times significantly.

Trading Execution Specialist

Coinbase
Detroit, Michigan
12.2023 - 05.2024
  • Collaborated with cross-functional teams to troubleshoot trading, funding, and configuration issues, ensuring seamless operation of trading systems from both treasury and counterparty credit perspectives.
  • Ensured appropriate collateral transactions with counterparties, monitored cryptocurrency and fiat balances on execution venues, and performed periodic reconciliations to maintain accuracy.
  • Managed daily loan and return settlements across assets, resolving related issues to ensure timely processing.
  • Provided real-time product and operational support for Coinbase’s Prime Brokerage platform, assisting institutional clients in trading, margining, and custodying cryptocurrency trades.

Senior Operations Analyst Lll - Digital Assets

Prime Trust
Detroit, Michigan
03.2022 - 11.2023
  • Managed day-to-day operations of cryptocurrency trading, disbursements, settlement, and vault balances, ensuring efficient and timely execution of all digital asset operations.
  • Processed over 7,500 disbursements monthly, ensuring accuracy and timely delivery of funds to external clients and internal teams.
  • Analyzed crypto transactions to identify and resolve operational issues, including recovery of improperly sent assets, while ensuring compliance with regulatory requirements.
  • Supported the integration of new cryptocurrencies and assets onto the platform, collaborating with internal teams and external clients for seamless execution.
  • Partnered with technology teams to develop and implement processes that increased efficiency and reduced errors, leveraging cutting-edge technology solutions to optimize workflow and streamline operations.
  • Provided expert support to internal teams and external clients, resolving inquiries related to cryptocurrency transactions, and delivering high-quality, efficient, and innovative digital asset operations solutions.
  • Contributed strategic insights and guidance to Prime Trust’s management team, leveraging in-depth knowledge of digital asset operations, regulatory compliance, and industry best practices.

Client Support Specialist at FTX.US

FTX
Detroit, Michigan
08.2021 - 03.2022
  • Resolved over 3,000 operational support tickets related to trading, staking, portfolio management (USDT, coins, & fiat), new account creation, and KYC compliance.
  • Collaborated with technical teams to streamline issue resolution, showcasing strong partnership-building and problem-solving skills.
  • Guided customers on Crypto trades, including Spot and Futures, ensuring seamless execution and resolving deposit and withdrawal issues.
  • Developed and maintained effective communication strategies to provide high-quality customer support, introducing innovative techniques to improve workflows and enhance customer satisfaction.
  • Monitored daily activities and performed Anti-Money Laundering (AML) duties for customers making wire deposits, effectively minimizing risks associated with crypto trading.
  • Educated customers on FTX products and services, utilizing extensive industry knowledge to deliver exceptional customer experiences and stay ahead of industry developments.

Client Support Specialist

CoinSmart
, Michigan
3 2019 - 3 2021
  • Assisted over 5,000 customers with crypto trades, deposits, and withdrawals, ensuring a smooth and seamless experience.
  • Leveraged deep knowledge of CoinSmart policies and programs to address customer issues and promote a secure cryptocurrency platform.
  • Troubleshot customer technical issues and educated them on CoinSmart's features and services.
  • Developed and implemented support strategies to improve operational processes and mitigate operational risks associated with client support.
  • Ensured compliance with AML and KYC policies, escalating potential issues and utilizing excellent relationship management skills to enhance client satisfaction.
  • Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery
  • Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution

Education

Bachelor of Arts - BA - Economics, History

Eastern Michigan University
Ypsilanti, MI
01.2003 - 05.2005

Some College (No Degree) - Economics, History

Xavier University
Cincinnati, OH
01.2000 - 05.2002

Skills

Cryptocurrency Custody/Operations

Websites

Timeline

Trading Execution Specialist

Coinbase
12.2023 - 05.2024

Senior Operations Analyst Lll - Digital Assets

Prime Trust
03.2022 - 11.2023

Client Support Specialist at FTX.US

FTX
08.2021 - 03.2022

Bachelor of Arts - BA - Economics, History

Eastern Michigan University
01.2003 - 05.2005

Some College (No Degree) - Economics, History

Xavier University
01.2000 - 05.2002

Specialist, Custody Product Operations

Coinbase
4 2024 - Current

Client Support Specialist

CoinSmart
3 2019 - 3 2021

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ASHLEY JAYNESBlockchain Enthusiast And Crypto Custody Practitioner