Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ash-Lee White

Windsor,VA

Summary

I am currently seeking a career opportunity with your company to broaden my customer service skills and knowledge. Responsible Bartender skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Bartender

Skeleton Key Bar and Grill
Chesapeake, VA
04.2022 - 02.2024
  • Greeted customers and provided excellent customer service.
  • Performed opening and closing duties including restocking supplies.
  • Developed good working relationships with fellow employees through effective communication.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Processed payments accurately and efficiently with POS system.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Resolved customer complaints in a professional manner.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Checked identification cards for proof of age prior to serving alcohol beverages.

Server

Fat Boy's Steamshack
Carrollton, VA
02.2021 - 04.2022
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

BARTENDER/WAITRESS

BARONS PUB
08.2014 - 10.2020
  • Take orders from customers
  • Customer services skills, always greeting customers and delivering orders promptly
  • Coordinated business orders for parties/meetings
  • Take payments (Cash and credit cards) used computer for electronic payments and balanced at end of shift
  • Filed invoices and wrote checks for payments on behalf of Barons Pub
  • Made sure bar area stayed well stocked.
  • Performed opening and closing duties including restocking supplies.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Developed good working relationships with fellow employees through effective communication.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Resolved customer complaints in a professional manner.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Trained new bartenders on drink preparation and upselling techniques.

Bartender/waitress

PADDY O’BRIANS
06.2010 - 04.2014
  • Take orders from customers
  • Customer services skills, always greeting customers and delivering orders promptly
  • Coordinated business orders for parties/meetings
  • Take payments (Cash and credit cards) used computer for electronic payments and balanced at end of shift
  • Filed invoices and wrote checks for payments on behalf of Paddy O’Brians
  • Made sure bar area stayed well stocked
  • Coordinated schedules for wait staff
  • Assisted with hiring new staff and training.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Processed payments accurately and efficiently with POS system.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Resolved customer complaints in a professional manner.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.

Tax Preparer/assistant Manager

liberty tax service
09.2008 - 04.2012
  • Filed taxes for personal and business accounts
  • Scheduled appointments
  • Had to be aware of new tax laws and filing changes
  • Corrected any missing information on tax returns
  • Answered phones, used fax machine and Tax Liberty computer software
  • Professional customer service with clients.
  • Input data into the company's software for preparation of returns.
  • Organized files in an orderly fashion both electronically and physically according to established procedures.
  • Prepared 1040EZ, 1040A and 1040 forms as well as supporting schedules A, B and C accurately and efficiently.
  • Assisted tax preparers in gathering and organizing client documents.
  • Verified accuracy of calculations on all prepared documents.
  • Provided customer service support by responding promptly to inquiries from taxpayers or other stakeholders regarding their accounts or filings.
  • Reviewed completed tax forms to ensure accuracy and completeness.
  • Researched complex tax issues using various resources such as the Internal Revenue Code, Treasury Regulations, court cases.
  • Answered questions from clients regarding their specific tax situation.
  • Maintained updated knowledge of current federal, state, and local tax laws.

Education

FASTFORWARD- GAS METAL ARC WELDING

Tidewater Community College
Portsmouth, VA
01-2024

april 2006 -

G.E.D

Skills

  • Well organized
  • Multi-tasker
  • Excellent customer service skills
  • Computer knowledgeable
  • Menu Memorization
  • Beverage Preparation
  • Payment Processing
  • Inventory
  • Responsible Alcohol Service
  • Professional Appearance
  • ABC regulations
  • Cash and credit transactions
  • Identification verification
  • Cash Register Operation
  • Ordering Procedures
  • Performance Improvement
  • Customer Service
  • Organizational ability
  • New Hire Training
  • Courteous
  • Outstanding customer service
  • Bar service preparation
  • Point of sale systems
  • Engaging personality
  • Documentation filing
  • Records Management
  • Organizational abilities

Certification

  • FASTFORWARD- GAS METAL ARC WELDING: JANUARY 2024

Timeline

Bartender

Skeleton Key Bar and Grill
04.2022 - 02.2024

Server

Fat Boy's Steamshack
02.2021 - 04.2022

BARTENDER/WAITRESS

BARONS PUB
08.2014 - 10.2020

Bartender/waitress

PADDY O’BRIANS
06.2010 - 04.2014

Tax Preparer/assistant Manager

liberty tax service
09.2008 - 04.2012

FASTFORWARD- GAS METAL ARC WELDING

Tidewater Community College

april 2006 -

G.E.D

Similar Profiles

  • Gio Diaz

    Gio DiazGio Diaz

    Capstone Project Team Leader at Skeleton Key (KSU)Capstone Project Team Leader at Skeleton Key (KSU)

  • Rylee Breedlove

    Rylee BreedloveRylee Breedlove

    Bartender at Paradise Key Dockside Bar & GrillBartender at Paradise Key Dockside Bar & Grill

  • Hanah Courtney

    Hanah CourtneyHanah Courtney

    Food Runner / Table Busser at Paradise Key Dockside Bar & GrillFood Runner / Table Busser at Paradise Key Dockside Bar & Grill

  • Ann Owens

    Ann OwensAnn Owens

    Owner/Store Manager at Self-employeedOwner/Store Manager at Self-employeed

  • Desmond Myrick

    Desmond MyrickDesmond Myrick

    Order Fulfillment Associate at World Market Cost PlusOrder Fulfillment Associate at World Market Cost Plus

CREATE PROFILE
Ash-Lee White