Ash Rojas
Newport News,VA
Summary
Dynamic Wireless Sales Consultant with Verizon, skilled in customer service and mobile device expertise. Proven track record in achieving sales goals through effective communication and upselling strategies. Adept at utilizing point-of-sale systems to enhance transaction efficiency, while fostering team collaboration to drive exceptional service delivery.
Overview
4
4
years of professional experience
Work History
Wireless Sales Consultant
Verizon
Newport News, Virginia
04.2025 - Current
- Engaged customers to assess wireless needs and preferences for tailored solutions.
- Assisted customers with account setup and billing inquiries, ensuring efficiency.
- Collaborated with team members to achieve sales goals and enhance service delivery.
- Processed transactions accurately through point-of-sale systems and software.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Demonstrated mobile devices to guests, emphasizing latest features and capabilities.
- Answered guest questions and guided them through wireless device functionalities.
- Utilized on-site computer systems to retrieve data on service plans.
Warehouse Assistant
Smith Electric
Yorktown, VA
07.2023 - 12.2023
- Cleaned and maintained warehouse in compliance with safety standards.
- Operated pallet jacks to move goods quickly and safely.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Loaded equipment and products.
- Assisted with cabinet installations.
Sales Associate
American Eagle Outfitters, Inc
Newport News, VA
08.2022 - 12.2023
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed efficient cash register operations.
Sales Associate
Spirit Halloween Store
Newport News, VA
08.2021 - 11.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Solved customer challenges by offering relevant products and services.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Education
Standard Education -
Menchville High School
Newport News, VASkills
- Customer service
- Communication skills
- IT Organization
- IT Troubleshooting
- Microsoft Computer
- Point of sale (POS) systems
- Product merchandising
- Sales
- Stock replenishment
- Team collaboration
- Upselling strategies
- Mobile device expertise
- Experienced in Omni
Reference
Jacob Harp (757)-788-4742
Current Manager at Verizon
Timeline
Wireless Sales Consultant
Verizon
04.2025 - Current
Warehouse Assistant
Smith Electric
07.2023 - 12.2023
Sales Associate
American Eagle Outfitters, Inc
08.2022 - 12.2023
Sales Associate
Spirit Halloween Store
08.2021 - 11.2021
Standard Education -
Menchville High School