Ash Shaw
Portland,OR
Summary
Results-driven Asset Protection leader with 13+ years of progressive AP experience, including 8 years at Nordstrom (Full-Line & Rack). Proven track record supervising multi-level AP teams, recruiting and developing talent, and executing shrink-reduction strategies aligned with company values. Skilled in exception-based reporting, case management, and building strong cross-functional partnerships (Store, Service Experience, Inventory Accuracy, HR). Strong owner of safety, emergency preparedness, and data‑driven loss mitigation in fast-paced, high-risk downtown environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Asset Protection Manager, Store 020 Downtown Portland FLS
Nordstrom
Portland, OR
01.2024 - Current
- Supervise AP organization for Store 020 (3 Guards, 1 Assistant Manager, 5 Agents, 1 Coordinator); recruit, coach, conduct performance reviews, schedule, and align labor to risk and budget.
- Own building security & safety: deliver emergency preparedness trainings, lead safety rallies, coordinate incident response, and partner with Store/HR to resolve employee safety incidents.
- Trained and mentored team members on best practices for theft prevention and incident response.
- Established clear performance metrics for asset protection personnel, fostering an environment of accountability and continuous improvement among team members.
- Ensure reporting integrity: audit case documentation and incident reports for accuracy, timeliness, and completeness; communicate results to leadership.
- Leveraged data analysis tools to identify trends in theft or loss, enabling targeted interventions that yielded significant improvements in asset protection outcomes. Generated 85 external case closures ($37,000)
- Conducted thorough investigations into suspected cases of internal theft, resulting in the identification and remediation of vulnerabilities within the organization. 9 internal case closures ($67,870.96).
- Improved inventory accuracy by overseeing regular cycle counts and auditing High Shrink Brands, addressing discrepancies in a timely manner.
- Cross-functional partner to Store Manager, Service Experience and Inventory Accuracy to address shrink-impacting issues (fixture integrity, RFID gaps, receiving, returns).
Asset Protection Manager, Store 028 Downtown Portland Rack
Nordstrom
Portland, OR
11.2021 - 01.2024
- Led and developed a six-person AP team; built investigative capability and coaching plans aligned to divisional standards.
- Led training sessions for staff on theft prevention techniques and emergency response protocols.
- Delivered district-leading external apprehensions and executed shortage-reduction programs, cutting shrink from $525K (C2 2022) to $293K (C2 2023).
- Implemented AP awareness and system-control checks; completed 206 external case closures ($46,000) and 1 internal case ($2,250) with compliant documentation.
- Collaborated with law enforcement to address theft incidents and recover stolen merchandise.
Asset Protection Assistant Manager, Store 020 Downtown Portland
Nordstrom
Portland, OR
03.2020 - 11.2021
- Supported APM with daily execution, staffing, and case pipeline; prioritized competing tasks in a fast-paced environment during civil unrest.
- Assisted in recruiting, training, and managing asset protection team members for optimal performance and results.
- Trained agents on safe engagement, surveillance, and reporting; partnered with law enforcement to strengthen case outcomes.
- Mentored junior staff, fostering a culture of accountability and proactive asset management.
- Facilitated cross-departmental communication to promote awareness of asset protection practices.
- Spearheaded emergency response planning initiatives, ensuring staff were adequately trained in evacuation procedures during crisis situations.
Asset Protection Manager, Stores 024/022 Clackamas Town Center FLS/Rack
Nordstrom
Clackamas, OR
03.2019 - 03.2020
- Dual-site leadership: scheduling, budgeting inputs, performance oversight, and shrink action plans across two locations.
- Conducted AP awareness programs and security-policy training for store teams on theft/fraud indicators and suspicious-behavior recognition.
- Ensure reporting integrity: audit case documentation and incident reports for accuracy, timeliness, and completeness; communicate results to leadership.
- Investigated cash register discrepancies promptly, resolving issues effectively before they escalated into larger problems.
- Closed multiple internal cases (refund fraud $4,395.07; refund fraud/merch theft $376.57; cash theft $1,598.19) using EBR and interviews; ensured complete report packages.
Asset Protection Mobile Agent, Oregon FLS/Rack
Nordstrom
Oregon
05.2018 - 03.2019
- Provided Area investigative coverage; partnered with store/regional leaders on ORC patterns, surveillance, and apprehensions.
- Conducted undercover surveillance operations, leading to the successful identification and apprehension of shoplifters.
- Authored detailed investigative reports; coordinated with local law enforcement for prosecution; closed internal Good Will Funds theft ($4,419.16).
- Assisted law enforcement in investigations, providing essential information that led to arrests and convictions related to retail theft incidents.
- Contributed to a positive shopping experience for patrons by addressing concerns or questions related to store security measures.
- Recognized as Nordstrom Customer Service All-Star.
Asset Protection Service Ambassador, Store 025 Washington Square
Nordstrom
Washington Square
02.2018 - 05.2018
- Maintained visible deterrence and elevated service standards at entrances and on selling floors.
- Reviewed exception-based reporting to surface internal theft trends and escalated for investigation.
- Provided exceptional customer service while maintaining vigilance against potential shoplifting activity in high-risk areas within the store environment.
- Conducted audits of inventory and loss prevention procedures to ensure compliance.
- Trained staff on loss prevention techniques and emergency response protocols.
- Developed strong relationships with local law enforcement agencies, fostering communication channels that facilitated timely responses during critical situations.
Education
Skills
- People Leadership, Recruiting & Coaching
- Shrink-Reduction Strategy & Program Execution
- Data-Driven Risk Analysis & Trend Identification
- Internal & External Investigations
- Emergency Preparedness & Safety Ownership
- Cross-Functional Partnerships (Store Ops, HR, Inventory Accuracy)
- Budgeting & Resource Planning
- Surveillance Technologies (CCTV, Alarms, Access Control)
- Report Writing & Documentation Quality
- Decision-Making Under Pressure
- Organizational & Follow-Through Excellence
- Exception-Based Reporting platforms
- RFID Collaboration
- Microsoft 365 (Excel, Word, PowerPoint)
Accomplishments
- Rack 028: Reduced shrink 44% ($525K → $293K) by executing shortage-reduction programs and coaching team behaviors.
- Store 020: Drove 9 internal case closures ($67,870.96) and 85 external closures ($37,000) via exception based reporting, trend analysis, and partnership with Ops/HR.
- Mobile Agent: Closed internal Good Will Funds theft ($4,419.16); recognized as Nordstrom Customer Service All-Star.
Certification
Wicklander Certified, CPR/AED
Timeline
Asset Protection Manager, Store 020 Downtown Portland FLS
Nordstrom
01.2024 - Current
Asset Protection Manager, Store 028 Downtown Portland Rack
Nordstrom
11.2021 - 01.2024
Asset Protection Assistant Manager, Store 020 Downtown Portland
Nordstrom
03.2020 - 11.2021
Asset Protection Manager, Stores 024/022 Clackamas Town Center FLS/Rack
Nordstrom
03.2019 - 03.2020
Asset Protection Mobile Agent, Oregon FLS/Rack
Nordstrom
05.2018 - 03.2019
Asset Protection Service Ambassador, Store 025 Washington Square
Nordstrom
02.2018 - 05.2018
QUALIFICATIONS HIGHLIGHTS (Tailored to Posting)
- AP leadership: recruiting, development, performance oversight, scheduling, and budgeting inputs for store AP teams.
- Owner of building security & safety; emergency preparedness training and incident assistance for employees.
- Data-driven operator: proficient with EBR and case management; converts reports into action plans that reduce shrink and maximize profitability.
- Cross-functional communicator with Store, Service Experience, Inventory Accuracy, and HR leaders; sets the tone on shrink-impacting subjects.
- Strong written/oral communication, documentation quality, and high judgment under pressure; flexible to business needs and schedules.