Justin Wingate
Milton
Summary
Successfully held top district net promoter score for customer success for an entire year
By increasing sales, customer interaction and feedback positivity
Business Management and IT professional currently seeking engaging Business management and marketing opportunities in the industry.
Overview
13
13
years of professional experience
Work History
Store Manager (Area Asset)
Walgreens
06.2022 - Current
Service & Engagement Team Leader
Target
01.2019 - 01.2022
- Use management information tools and analyze financial reports to identify and address trends and issues in store performance.
- Utilize guest service reporting tools to drive change in key areas with the greatest impact on guest experience; use guest feedback to effectively coach and recognize team.
- Proactively monitor all areas of the building to respond to guest or team members issues or concerns.
- Manage team communications on upcoming major promotions, brand launches and events.
- Manage team scheduling, monitor attendance and develop a commitment to continuous personal and team-wide improvement.
Tech Customer Support Services & Resource Management
University of Wisconsin – Parkside
01.2018 - 01.2020
- Offered general technical support and resource management services to the University of Wisconsin-Parkside.
- Installed and configured new technology to be used by the university, such as hardware, operative systems, and programs or applications.
- Performed troubleshooting for systems and applications as needed by running diagnostics on malfunctioning hardware or software and implementing solutions.
- Replaced damaged or malfunctioning hardware when necessary while managing status reports for all university-wide hardware and software.
- Managed security checks on all university systems and applications.
Assistant Manager
Hot Topic
09.2018 - 02.2019
- Provided a positive shopping experience that encouraged guests to return, while demonstrating excellent product knowledge.
- Managed the sales floor and provided leadership support to the Store Manager.
- Processed sales transactions and drove add-on sales at checkout; closed out the register and communicated any shortages or overages accurately to the Store Manager.
- Delivered upon store sales plan, comp sales goals, and key KPIs: units per transaction (UPT) and average dollars per transaction (ADT).
Personal Trainer
Planet Fitness
09.2018 - 02.2019
- Promoted personal training skills to develop a routine client base at Planet Fitness who received personalized guidance and fitness plans to help achieve their personal self-growth goals.
Quality Inspection Manager
Material In Motion
08.2016 - 09.2018
- Followed processes and procedures to perform 16-point inspections on every product sent through the assembly line while managing a team of 25 and providing final sign-off for all products. Promoted from loader/assembler to management in first two weeks in the role.
Multi Unit Training Manager
The Fresh Market
04.2012 - 04.2016
- Provided general management training to The Fresh Market grocery store(s), including but not limited to managing shipping and receiving logistics, store team communications and schedule management, facilitating new store openings and leading all front-of-house and back-of-house operations.
Education
General Studies Diploma - undefined
Gateway Technical College
Kenosha, WI05.2022
Bachelor of Business Administration & Management - Business Marketing & Management Major, IT Minor
University of Wisconsin-Parkside
Kenosha, WI01.2021
Skills
- Microsoft Windows, Teams, Excel, Word, C knowledge, technical support, network support, LAN, HTML5, JavaScript, firewall management, Salesforce, operating systems, Microsoft Windows Server, system administration, Active Directory, database administration, project and program management, and pharmacy technician licensed
- Leadership and Team Lead Experience, Quality Inspection and Control, Customer Support, Project Management, Office Manager Experience, Performance Management, Succession Planning, Recruiting, and Customer Relationship Management
- Team Management & Leadership, Customer Service & Satisfaction, Time Management, Dependability, Communication, Active Listening, Decision-Making
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Recruitment and hiring
- Inventory control
- Employee training
- Shift scheduling
- Retail inventory management
- Team leadership and coaching
- Team leadership
- Training and mentoring
- Store operations
- Customer service management
- Outstanding communication skills
- Cash management
- Goals and performance
- Team building and leadership
- Recruiting and hiring
- Team motivation
- Leadership development
- Operations management
- Supply ordering
- Policies and procedures
- Staff management
- Employee scheduling
- Work Planning and Prioritization
- Documentation and reporting
- Relationship building and management
- Strategic thinker
- Payroll management
- Sales professional
- Loss prevention
- Bank and safe deposits
- Operational efficiency
- Inventory oversight
- Performance reviews
- Maximizing profitability
- Pricing strategies
- Flexible schedule
- Leading staff meetings
- Vendor management
- Merchandise planning
- Delegating work
- Personnel development
- Project management
- Marketing and promotions
- Special events
- Competitor monitoring
- Operations oversight
- Employee terminations
- Talent recruitment
- Culture development
- Process improvements
- Risk management
- Promotional planning
- Budget development
- Database management
- Financial operations management
- Revenue generation
- Mathematical aptitude
- Budget administration
- Root-cause analysis
- Partnership building
- Program implementation
- Report generation
- Program administration
- Verbal and written communication
- Market analysis
Timeline
Store Manager (Area Asset)
Walgreens
06.2022 - Current
Service & Engagement Team Leader
Target
01.2019 - 01.2022
Assistant Manager
Hot Topic
09.2018 - 02.2019
Personal Trainer
Planet Fitness
09.2018 - 02.2019
Tech Customer Support Services & Resource Management
University of Wisconsin – Parkside
01.2018 - 01.2020
Quality Inspection Manager
Material In Motion
08.2016 - 09.2018
Multi Unit Training Manager
The Fresh Market
04.2012 - 04.2016
General Studies Diploma - undefined
Gateway Technical College
Bachelor of Business Administration & Management - Business Marketing & Management Major, IT Minor
University of Wisconsin-Parkside
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