Hi, I’m
Asha Baity
Crawfordville,FL
Overview
19
years of professional experience
Work History
Veteran Health AffairsTallahassee
Advanced Medical Support Assistant
12.2020 - Current
Job overview
- Manages 200+ calls and schedules 100+ appointments monthly, ensuring smooth clinic operations
- Verifies and updates patient records using VISTA, CPRS, VSE, and CTM+ for accurate data management
- Facilitates urgent patient requests, coordinating with medical staff for timely responses
- Develops and distributes MAS Blast! Newsletters, enhancing internal communication across NFSG
- Optimizes appointment scheduling across five clinics, improving patient service
- Implemented new patient check-in protocol, reducing wait times by 20%
- Introduced use of advanced filtering in CTM+, expediting patient record handling
- Assisted in the integration of new staff by leading informative shadowing sessions
- Analyzed workflow issues and proposed solutions to enhance clinic efficiency
- Evaluated and enhanced data entry processes, boosting efficiency by 10%
- Streamlined data verification, boosting record accuracy by 15%.
Veteran Health AffairsTallahassee
Medical Support Assistant/Screener
07.2020 - 12.2020
Job overview
- Conducted initial COVID-19 screenings for staff, patients, and caregivers, ensuring prompt medical attention
- Guided Veterans and caregivers to appropriate locations, enhancing navigation and patient experience
- Notified medical professionals of symptomatic Veterans, improving patient care and response times
- Assisted with paperwork, including travel and clothing vouchers, ensuring accuracy and timely processing
- Scheduled over 50 patient appointments daily, improving adherence and patient satisfaction
- Ensured 100% accuracy in handling over 200 daily patient records and correspondence
- Provided empathetic support to Veterans, enhancing patient trust and service satisfaction
- Partnered with healthcare teams to optimize care pathways, improving patient outcomes
- Maintained strict compliance with health protocols during patient interactions
- Provided crucial administrative support to healthcare staff, boosting workflow
- Collaborated with multi-disciplinary teams to facilitate seamless patient care.
Dynamic Workforce SolutionsTallahassee
Talent Acquisition Specialist
08.2016 - 07.2020
Job overview
- Counseled job seekers, achieving over 200 successful placements, enhancing community employment
- Developed personalized employment plans, boosting client job readiness and marketability
- Collaborated with businesses to identify opportunities, increasing local employment rates
- Conducted resume and interview workshops, improving client application success
- Analyzed labor market trends, providing strategic career advice for informed decisions
- Boosted client job placement rate by 15% through innovative readiness programs
- Leveraged AI algorithms to slash job search duration by 25%, enhancing placement precision
- Initiated partnerships with 50+ businesses, broadening local employment opportunities
- Conducted workshops that significantly raised client interview and resume success
- Orchestrated job fairs, connecting 500+ seekers with employers, enriching community employment
- Pioneered adaptive employment strategies, integrating evolving market needs with workforce skills
- Mentored 100+ job seekers, providing tailored career guidance that elevated their professional journeys
- Guided 200+ individuals through career transitions with empathy and expertise
- Streamlined job placement processes based on detailed market analysis
- Forecasted industry shifts, adapting strategies to future-proof client careers
- Enhanced job matching efficiency by integrating advanced data analytics
- Forecasted emerging sector demands, aligning training programs with future job markets.
Florida Department of Agriculture and Consumer ServicesTallahassee
Senior Executive Assistant
10.2015 - 05.2016
Job overview
- Coordinated inter-departmental project teams, delivering projects on time and fostering cross-functional teamwork
- Streamlined communication channels, enhancing inter-departmental collaboration and reducing project delays
- Received and processed public records requests according to Florida's Sunshine Law and departmental policies
- Ensured meticulous handling of public records, aligning with Florida's Sunshine Law
- Processed public records requests, ensuring legal compliance and data protection through meticulous review and redaction
- Streamlined communication channels, reducing project delays and improving inter-departmental collaboration
- Utilized Microsoft Office and Salesforce to enhance operational efficiency and support departmental objectives
- Managed project timelines, ensuring timely delivery and improving team efficiency by 20%
- Oversaw legal compliance in document handling, enhancing data security
- Assessed project requirements, ensuring alignment with departmental goals
- Supported team dynamics to foster a collaborative work environment
- Pioneered innovative project management techniques to streamline operations
- Boosted team efficiency by leading timely project completions.
ACS/Xerox State Healthcare/Agency for Healthcare AdministrationTallahassee
Team Lead/Customer Service Representative
04.2006 - 10.2015
Job overview
- Trained new team members, enhancing their skills and improving overall team performance
- Led a team of 10-12 agents, ensuring adherence to SLA and boosting service quality
- Implemented process improvements, significantly increasing operational efficiency
- Developed incentive programs, boosting team morale and engagement
- Resolved customer inquiries promptly, ensuring high levels of satisfaction
- Enhanced agent response strategies, decreasing average resolution time by 10%
- Streamlined customer service processes, enhancing efficiency by 15%
- Monitored team compliance with industry standards, ensuring top service quality
- Mentored junior staff, fostering a culture of continuous improvement and skill development
- Optimized team workflows, enhancing productivity by 20% through strategic task allocation
- Spearheaded a cross-departmental initiative to harmonize client management protocols.
Timeline
Advanced Medical Support Assistant
Veteran Health Affairs
12.2020 - Current
Medical Support Assistant/Screener
Veteran Health Affairs
07.2020 - 12.2020
Talent Acquisition Specialist
Dynamic Workforce Solutions
08.2016 - 07.2020
Senior Executive Assistant
Florida Department of Agriculture and Consumer Services
10.2015 - 05.2016
Team Lead/Customer Service Representative
ACS/Xerox State Healthcare/Agency for Healthcare Administration
04.2006 - 10.2015