Asha Brown
Philadelphia,Pennsylvania
Summary
Dynamic Sales Lead Manager with a proven track record at Vince, adept in CRM and persuasive communication. Excelled in elevating customer satisfaction and boosting revenues by implementing strategic sales training and fostering strong client relationships. Demonstrated exceptional time management and emotional intelligence, achieving significant sales growth without exceeding a single numerical percentage.
Overview
8
8
years of professional experience
Work History
Sales Lead Manager
Vince
11.2022 - Current
- Attended weekly meetings to discuss and optimize strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Produced 3-4 reports per week to analyze performance against team goals
Customer Service Executive
InspiriTec
04.2021 - 12.2022
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Supervisor
Marc Cain
03.2020 - 02.2021
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Checked store merchandise regularly for proper display and replenishment.
Sales Supervisor
BCBGMAXAZRIA
01.2018 - 03.2020
- Promoted exceptional customer service by engaging clients on sales floor.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Sales Advisor
Bloomingdale's
01.2017 - 11.2018
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Responded to in-person and telephone requests for information about company offerings.
Education
High School Diploma -
Agora Cyber Charter School
Philadelphia, PA06.2016
Skills
- Time Management
- Detail-oriented
- CRM proficiency
- Verbal and written communication
- Marketing Strategies
- Sales Strategies
- Customer follow-up
- Performance Analysis
- Sales team training
- Strategic account development
- Sales Reporting
- Client Relationship Management
- Empowers high-performing sales teams
www.linkedin.com/in/asha-brown-75526b2b3
Throughout my career, I have held various roles in sales industry, achieved and exceeded my sales targets by implementing strategic sales initiatives and fostering strong client relationships. Through a combination of data-driven analysis, personalized customer engagement, and innovative sales techniques.
Timeline
Sales Lead Manager
Vince
11.2022 - Current
Customer Service Executive
InspiriTec
04.2021 - 12.2022
Sales Supervisor
Marc Cain
03.2020 - 02.2021
Sales Supervisor
BCBGMAXAZRIA
01.2018 - 03.2020
Sales Advisor
Bloomingdale's
01.2017 - 11.2018
High School Diploma -
Agora Cyber Charter School
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