Jeanette Conner
Naponach
Summary
Results-driven professional with extensive experience in sales management and customer relations. Known for strong problem-solving skills and time management, successfully leading teams to exceed performance goals while implementing effective training and communication strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Lead Manager
Boot Barn
10.2024 - 10.2025
- Managed daily sales operations and ensured team met performance goals.
- Trained new staff on product knowledge and customer service best practices.
- Assisted in developing sales strategies to enhance store visibility and engagement.
- Facilitated communication between management and sales associates to improve workflow.
- Analyzed customer feedback to refine sales techniques and improve satisfaction levels.
- Organized promotional events to drive foot traffic and boost sales revenue.
- Collaborated with cross-functional teams to align marketing initiatives with sales objectives.
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Effectively presented information to customers and responded to questions.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance during shifts.
- Collaborated with team members to ensure smooth store operations.
- Delivered excellent customer service, resolving issues promptly.
- Participated in training sessions to enhance operational skills and knowledge.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Supervised cash handling procedures to ensure accuracy and compliance with company policies.
- Trained new cashiers in customer service techniques and operational protocols.
- Coordinated team schedules to optimize workflow and resource allocation.
- Implemented process improvements to enhance operational efficiency and reduce delays.
- Assisted in inventory management, maintaining accurate stock levels and minimizing waste.
- Resolved customer inquiries efficiently, improving satisfaction through timely responses.
- Maintained professional, organized, and safe environment for employees and patrons.
Restaurant Hostess
Resorts Casino
07.2021 - 12.2022
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation systems, optimizing table turnover and guest flow.
- Collaborated with kitchen and service staff to ensure seamless dining experiences.
- Assisted in training new host staff on procedures and customer service standards.
- Handled guest inquiries and complaints effectively to enhance customer satisfaction.
- Maintained cleanliness and organization of front-of-house areas for optimal ambiance.
- Developed rapport with repeat guests, fostering loyalty and strong relationships.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Cashier, Vision Center, Pharmacy
Walmart
02.2019 - 11.2019
- Processed transactions efficiently using point-of-sale systems to ensure accurate cash handling.
- Assisted customers with inquiries and provided exceptional service to enhance shopping experience.
- Managed cash register operations, including balancing drawers at shift end for financial accuracy.
- Trained new team members on checkout procedures and customer service best practices.
- Fill Medications for customers
- Fixed Glasses
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Assistant Manager 'Key Holder
Dollar General Store
03.2018 - 02.2019
- Assisted in managing daily store operations and maintaining inventory accuracy.
- Supported team training initiatives to enhance staff productivity and service quality.
- Coordinated merchandising efforts to optimize product presentation and sales performance.
- Implemented effective customer service strategies to improve shopper satisfaction rates.
- Monitored cash handling procedures to ensure compliance with company policies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with management on store promotions, driving increased foot traffic and revenue.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Led team in executing operational strategies, enhancing workflow efficiency.
- Implemented feedback systems to improve customer service quality and satisfaction.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Off loaded trucks, sorted through merchandise make sure merchandise can get to the right area for faster unloading and packing out to the floor
Key Holder
Petco
11.2017 - 03.2018
- Maintained inventory accuracy through regular stock audits and timely replenishment.
- Provided exceptional customer service, assisting with product selection and addressing inquiries.
- Operated POS systems efficiently, processing transactions and managing cash handling procedures.
- Trained new team members on operational procedures and customer engagement strategies.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Assisted customers with product inquiries and promotions.
- Handled returns and exchanges while adhering to store policies.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- sign up customers for reward program so than can achieve rewards and promote store sales
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored junior cashiers on operational procedures and customer service standards.
Education
Floral Certificate - Floral
Penn Foster Career School
Scranton, PA04-2006
High School Diploma -
James I'Oneil
Highland Falls, NY2001
Skills
- Customer follow-up
- Verbal and written communication
- Sales team oversight
- Sales presentations
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Money handling
- Store opening and closing
- Cash handling expertise
- Cashier training
- Product restocking
- Product knowledge
- New hire training
- Payment processing
- Opening and closing procedures
- Cash drawer reconciliation
- Motivational skills
- Workflow coordination
- Coaching and mentoring
- Transaction management
- Team collaboration
- Adaptability and dependability
- POS systems
- Policy enforcement
- Merchandise stocking
- Online order picking
- Safety rules
- Time management
- Decision-making
- Staff training and development
- Goal setting
- Task delegation
- Project planning
- Strategic planning
- Operations management
- Performance management
- Staff development
- Shift scheduling
Certification
PCA
Timeline
Sales Lead Manager
Boot Barn
10.2024 - 10.2025
Restaurant Hostess
Resorts Casino
07.2021 - 12.2022
Cashier, Vision Center, Pharmacy
Walmart
02.2019 - 11.2019
Assistant Manager 'Key Holder
Dollar General Store
03.2018 - 02.2019
Key Holder
Petco
11.2017 - 03.2018
Floral Certificate - Floral
Penn Foster Career School
High School Diploma -
James I'Oneil