Maryum Agha

• Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
• Effectively presented information to customers and responded to questions.

Prepared weekly reports to analyze performance against team goals.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Attended weekly meetings to discuss and optimize strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Organized promotional events and interacted with community to increase sales volume.

• Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
• Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
• Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
• Daily follow up with company reports to monitor daily performance and reach targets.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Produced [Number] reports per week to analyze performance against team goals.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Accomplished multiple tasks within established timeframes.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Educated customers about billing, payment processing and support policies and procedures.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Trained new personnel regarding company operations, policies and services.
• Managed customer accounts and provided with related service like receiving payments, account inquiries,.

• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Communicated with managers of other departments to maintain transparency.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Created and enforced department policies, procedures and standards to establish productivity and quality.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
• Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Set aggressive targets for employees to drive company success and strengthen motivation.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Achieved results by working with staff to meet established targets.