Maryum Agha
Homestead,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Sales Lead Manager
Ann Taylor Loft
07.2023 - Current
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
- Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
- Daily follow up with company reports to monitor daily performance and reach targets.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Produced [Number] reports per week to analyze performance against team goals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Accomplished multiple tasks within established timeframes.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Customer Service Representative
Neiman Marcusz
01.2008 - 10.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Managed customer accounts and provided with related service like receiving payments, account inquiries,.
Department Manager
Crate And Barrel
05.2004 - 12.2007
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Supervisor
Barnes And Noble Bookstore
06.2002 - 01.2004
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
Education
Bachelor of Arts - Home Economics, Arts
College of Home Economics
09.1988
Skills
- Senior Leadership Support
- Retail Sales Customer Service
- Staff Training
- Order Fulfillment
- Customer Relations
- Report Preparation
- Sales Expertise
- Active Listening
- Store Maintenance
- Critical Thinking
- Problem-Solving Ability
- Coordination
- Internet sales
I am a crafter I love making cards, 3D paper projescrapbook album , I love DIY
I am a paper crafter i make greeting cards , 3d. paper projects like 3d paper alphabets and party decorations , love scrapbooking. Mixed media projects painting.
Languages
Urdu
Full Professional
Hindi
Professional Working
English
Full Professional
Timeline
Sales Lead Manager
Ann Taylor Loft
07.2023 - Current
Customer Service Representative
Neiman Marcusz
01.2008 - 10.2008
Department Manager
Crate And Barrel
05.2004 - 12.2007
Supervisor
Barnes And Noble Bookstore
06.2002 - 01.2004
Bachelor of Arts - Home Economics, Arts
College of Home Economics
Similar Profiles
Gina VazquezGina Vazquez
Sales Manager at ANN INC (Ann Taylor | LOFT | Lou & Grey)Sales Manager at ANN INC (Ann Taylor | LOFT | Lou & Grey)
GAIL WILLIAMSONGAIL WILLIAMSON
Sales Lead/Key Holder at Ann Taylor/ LoftSales Lead/Key Holder at Ann Taylor/ Loft
Brandy BreesBrandy Brees
Senior Assistant Store Manager at Ann Taylor LoftSenior Assistant Store Manager at Ann Taylor Loft