Charlene Cameron
Hillsboro,MO
Work Preference
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.
Overview
1
1
year of professional experience
1999
1999
years of post-secondary education
Work History
Office manager and sales manager
A better Appliance llc
Barnhart, MO
11.2019 - 05.2021
- Managed daily office operations and maintained organized workspaces.
- Coordinated schedules and appointments for management and team members.
- Oversaw inventory management and procurement of office supplies.
- Implemented filing systems for efficient document retrieval and storage.
- Assisted in onboarding new employees and training staff on procedures.
- Communicated with vendors to ensure timely service delivery and support.
- Maintained office equipment, arranging repairs as needed to minimize downtime.
- Developed office policies to enhance workflow and improve team collaboration.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided administrative support to management team including preparing reports and presentations.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Developed effective communication strategies between departments within the organization.
- Assisted in recruiting, onboarding and training new employees.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Maintained confidential records relating to personnel matters.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Interpreted and explained work procedures and policies to brief staff.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Recruited, interviewed and selected employees to fill vacant roles.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Researched and prepared reports required by management or governmental agencies.
- Analyzed financial activities of department to share budgetary input with managers.
- Computed balances, totals or commissions to support accounting team.
- Trained and mentored team members on product knowledge and sales techniques.
- Developed sales strategies to enhance customer reach and engagement.
- Analyzed market trends to identify new business opportunities and customer needs.
- Collaborated with marketing to create promotional campaigns for product launches.
- Managed inventory levels to ensure product availability for customers.
- Conducted regular performance reviews to assess team productivity and effectiveness.
- Facilitated communication between departments to improve sales processes and workflows.
- Utilized CRM software to track customer interactions and sales activities efficiently.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Achieved company growth and brand development through market expansion and sales.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Maintained accurate records of all transactions between customers and company representatives.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Collaborated with marketing team to create promotional materials for target customers.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
Education
Hillsboro R3 High School
Hillsboro, MOSkills
- Inventory management
- Office management
- Budget oversight
- Customer relationship management
- Data analysis
- Team building
- Employee training
- Process improvement
- Effective communication
- Project coordination
- Time management
- Conflict resolution
- Leadership development
- Vendor negotiation
- Event planning
- Proposal writing
- Scheduling coordination
- Conflict management
- Credit and collections
- Workflow optimization
- Financial tracking
- Event coordination
- Relationship building
- Documentation and control
- Team bonding
- Compliance monitoring
- Administrative oversight
- Scheduling
- Office administration
- Billing
- Office management software
- Operations management
- Facility management
- Business administration
- Information protection
- Employee supervision
- Contract negotiations
- Senior leadership support
- Supply management
- Documentation expertise
- Bookkeeping
- Scheduling and calendar management
- Data retrieval systems
- Human resources
- Payroll processing
- Training and coaching
- Technical support
Timeline
Office manager and sales manager
A better Appliance llc
11.2019 - 05.2021
Hillsboro R3 High School