Asha Garrett
Miami
Summary
Dedicated restaurant professional with 5+ years of management and customer service experience. Skilled in team leadership, staff training, inventory control, food ordering, and maintaining high guest satisfaction. Strong problem-solver with proven ability to manage fast-paced operations. Currently completing an Associate’s in Business Administration and continuing to Florida International University for a Bachelor’s in International Business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Sawa Resturant & Lounge
02.2026 - Current
- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Assisted in menu presentation, providing detailed descriptions and recommendations to patrons.
- Managed order processing efficiently, coordinating with kitchen staff to ensure timely service.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Processed payments accurately, handling cash and credit transactions with attention to detail.
- Upsold daily specials and promotions, enhancing guest satisfaction and increasing sales opportunities.
- Collaborated with team members to streamline service operations during peak hours.
- Adapted quickly to changing demands, effectively managing multiple tables in fast-paced environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Cafe Floor Manager
Yume Japanese Burger Cafe
01.2023 - 12.2025
- Oversaw daily café operations, managing a team of 10 baristas and support staff to ensure smooth service during peak hours and consistent quality across food and beverage offerings.
- Trained and mentored new hires, implementing onboarding processes that reduced turnover by 15% and improved team morale through hands-on coaching and feedback.
- Boosted customer satisfaction, resolving 95% of complaints on shift by addressing issues promptly and maintaining a welcoming atmosphere, earning a 4.8/5 average on customer reviews.
- Managed inventory and ordering, cutting waste by 10% through accurate tracking of stock levels and negotiating with suppliers for cost-effective restocking.
- Drove sales performance, introducing upselling techniques that increased average ticket size by 12% and collaborating on seasonal promotions with the marketing team.
- Enforced health and safety standards, conducting regular inspections to ensure 100% compliance with local regulations and maintaining a spotless front-of-house environment.
- Coordinated scheduling, balancing labor costs with demand to optimize staffing across shifts, reducing overtime expenses by 20% while keeping service levels high.
- Handled cash and reporting, reconciling daily sales, managing deposits, and delivering accurate financial summaries to ownership with zero discrepancies over 18 months.
Server/Cashier
Yume Japanese Burger Cafe
01.2022 - 01.2023
- Delivered efficient and friendly service in a fast-paced environment.
- Took orders, processed payments, and managed table service.
- Assisted with opening and closing duties, cleaning, and food preparation.
- Supported management and helped train new employees.
Education
Associates Degree - Business Administration
Ventura Community College-Online
Ventura, CA07-2026
Skills
- Manager
- Toast
- Food safety
- Complaint handling
- Staff motivation
- Scheduling
- Food & Supply
- Training
- Inventory
- Customer Service
- Team Training
- Restaurant operations
Accomplishments
- Promoted to Cafe Manager after only 1 year for exceptional performance.
- Trained and mentored 8 employees.
- Supervised team of 8 staff members.
- Documented and resolved customer complaints which led to 5 Star reviews on Yelp.
Certification
- Food Handling Certificate
- E-Food Handlers Expires 2027
LANGUAGES
English Native
Spanish Intermediate
KEY ACHIEVEMENTS
- Inventory Cost Reduction: Reduced inventory holding costs by 30% through optimized inventory management practices.
- Accurate Cash Management: Managed cash handling processes, ensuring a 100% accuracy rate in daily transactions.
- Staff Training Success: Increased efficiency by training staff, resulting in a 15% improvement in service response time.
Timeline
Server
Sawa Resturant & Lounge
02.2026 - Current
Cafe Floor Manager
Yume Japanese Burger Cafe
01.2023 - 12.2025
Server/Cashier
Yume Japanese Burger Cafe
01.2022 - 01.2023
Associates Degree - Business Administration
Ventura Community College-Online