Asha Jama
Columbus
Summary
Experienced Customer Returns Processor skilled in managing product returns and exchanges. Achieved high customer satisfaction through effective communication and thorough evaluation of return requests, ensuring compliance with return policies and maintaining an organized returns desk. Committed to enhancing customer experience by efficiently inspecting merchandise and preparing items for restocking.
Overview
2025
2025
years of professional experience
Work History
Customer Returns Processor
Amazon.com Fulfillment Center
Lancaster
06.2022 - 01.2025
- Processed customer returns efficiently in a fast-paced fulfillment environment.
- Inspected returned items for damage and accuracy before restocking.
- Managed inventory levels of returned products to ensure availability.
- Verified that all required documentation was included when returning goods back to suppliers or vendors.
Dishwasher
Olive Garden Restaurant
Williamsville
10.2021 - 06.2022
- Operated dishwashing equipment to maintain cleanliness and sanitation standards.
- Sorted and organized dishes, utensils, and cookware for efficient workflow.
- Collaborated with kitchen staff to ensure timely availability of clean dishes.
- Monitored inventory levels of cleaning supplies and communicated needs to management.
- Maintained a safe and organized work environment to support team efficiency.
- Assisted in training new staff on proper dishwashing techniques and safety protocols.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on a continuous basis.
Janitorial Worker
Bieler Janitorial Services
Orchard Park
05.2021 - 10.2021
- Cleaned and sanitized restrooms, hallways, and common areas daily.
- Operated floor buffers and vacuum cleaners to maintain cleanliness standards.
- Managed waste disposal and recycling programs to promote environmental responsibility.
- Restocked cleaning supplies and ensured equipment was in good working condition.
- Collaborated with team members to complete large cleaning projects efficiently.
- Reported maintenance issues and safety hazards promptly to management.
- Followed safety protocols and guidelines to ensure a safe working environment.
- Assisted with training new staff on cleaning procedures and equipment usage.
- Gathered and emptied trash cans and disposed of bags.
- Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
- Vacuum carpets in offices, hallways, lobbies, stairwells.
- Restock supplies such as toilet paper, paper towels, soap dispensers.
- Sweep, mop, and buff floors in all areas of the building.
- Clean windowsills and window coverings when necessary.
- Assist with special projects or deep cleaning tasks as requested.
- Maintain janitorial closets in a neat and organized manner.
- Sanitized and deep cleaned bathroom floors and surfaces.
- Follow established procedures for proper chemical use and storage.
- Dust furniture and wipe down surfaces throughout the facility.
- Monitored cleaning supply levels and requested reordering when inventory ran low.
- Stored, used and disposed of cleaning chemicals and supplies.
- Disinfect door handles and light switches on a daily basis.
- Ensure all equipment is properly stored at the end of each shift.
- Set up chairs and tables for events or meetings as required by management.
- Respond quickly to spills or messes in order to minimize damage.
- Dusted and wiped furniture and fixtures.
- Reported interior and exterior maintenance needs to managers.
Housekeeping Room Attendant
Sleep Inn Suites
Cheektowaga
12.2015 - 04.2016
- Cleaned guest rooms following established procedures and standards.
- Replenished supplies such as toiletries and linens in guest areas.
- Inspected rooms for maintenance needs and reported issues promptly.
- Managed laundry duties by washing, drying, and folding linens.
- Assisted with deep cleaning tasks during off-peak periods as needed.
- Collaborated with team members to ensure efficient room turnovers.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Replaced dirty linens with clean items according to established standards of quality control.
Housekeeping Room Attendant
Holiday Inn Express Hotel
Cheektowaga
- Cleaned guest rooms following established procedures and standards.
- Replenished supplies such as toiletries and linens in guest areas.
- Inspected rooms for maintenance needs and reported issues promptly.
- Assisted with deep cleaning tasks during off-peak periods as needed.
- Maintained cleanliness in public areas including lobbies and hallways.
- Collaborated with team members to ensure efficient room turnovers.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
Education
Gotta high school
Phoenix, AZSkills
- Returns processing
- Inventory management
- Inventory accuracy
- Product inspection
- Documentation verification
- Product knowledge
- Customer service
- Team collaboration
- Attention to detail
- Conflict resolution
Timeline
Customer Returns Processor
Amazon.com Fulfillment Center
06.2022 - 01.2025
Dishwasher
Olive Garden Restaurant
10.2021 - 06.2022
Janitorial Worker
Bieler Janitorial Services
05.2021 - 10.2021
Housekeeping Room Attendant
Sleep Inn Suites
12.2015 - 04.2016
Housekeeping Room Attendant
Holiday Inn Express Hotel
Gotta high school