Asha Magee
Bethany,United States
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Caring intake specialist with proven skills in case management, client registration and document processing. Highly organized and with an empathic communication style. Ready to bring several years' experience to a rewarding to new position.
Overview
10
10
years of professional experience
Work History
Intake Representative
Principle Choice
Oklahoma City, Oklahoma
11.2023 - Current
- Prepared documents necessary for medical claims processing.
- Assisted with scheduling appointments for patients and family members.
- Ensured that all required forms are completed correctly by patients prior to admission.
- Maintained confidentiality of all patient information at all times.
- Processed referrals from other healthcare providers in a timely manner.
Patient Service Representative
First Med Urgent Care PRN
Hattiesburg, MS
10.2024 - 12.2024
- Greeted patients upon arrival and answered any questions they had about their visit.
- Scheduled appointments for patients using the electronic health records system.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Performed administrative duties such as filing, faxing, photocopying.
- Assisted with the completion of medical forms and records.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Maintained accurate records of services provided during each visit or procedure.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
Customer Service Representative
Maximus Call Center
Hattiesburg, MS
08.2014 - 06.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
EKG/ Phlebotomy
Francis Tuttle Technology
Oklahoma City, OK10-2024
High School Diploma -
Bassfield High School
Bassfield, MS08-2014
Skills
- Complaint resolution
- Data Collection
- Product Knowledge
- Inbound and Outbound Calling
- Call Management
- Appointment Scheduling
- Data Entry
- Typing proficiency
- Positive and professional
- Technical Support
- Team Problem-solving abilitie
- Insurance verification
- Charting and clinical documentation
- Attention to detail
Timeline
Patient Service Representative
First Med Urgent Care PRN
10.2024 - 12.2024
Intake Representative
Principle Choice
11.2023 - Current
Customer Service Representative
Maximus Call Center
08.2014 - 06.2021
High School Diploma -
Bassfield High School
EKG/ Phlebotomy
Francis Tuttle Technology