Sadiqua Smith
Customer Service Specialist
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
INTAKE COORDINATOR/CUSTOMER CARE REPRESENTATIVE
Nehemiah Project Cdc
Fairburn, GA
09.2021 - Current
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Move hazardous materials
- Ensures the safe and efficient movement of goods
- Maintained current forklift training and certification as required by company policies.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Stacks crates, pallets, lumber, or other material
- Inspected lifts before use to prevent damage to goods.
- Follow safety regulations and company guidelines.
- Communicated with team members to coordinate efficient and accurate movements.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Data Entry Clerk
Harvest Rain Academy
Fairburn, GA
04.2020 - 09.2023
- Gained extensive knowledge in data entry, analysis and reporting.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
DATA ENTRY / OFFICE CLERK
Prologistix
06.2017 - 05.2019
- Loaded and unloaded items to and from trucks.
- Unloaded materials by hand or with equipment to help team meet work demands.
- Used electric forklifts and electric pallets to safely move pallets of merchandise.
- Scanned, pushed and loaded items on conveyor line for loading into trailers.
- Inspected unloaded product for shortages, damage, quality or deterioration of packing and reported findings to supervisor.
- Positioned lifting devices to move loaded pallets, skids and boxes to designated areas.
- Applied shrink wrap to pallets, securing product for storage and shipment.
- Read and attached appropriate labels and tags to products and packages for identification purposes.
- Checked load-related documentation to promote completeness and accuracy.
Education
Associate of Science - Esthetics
Atlanta School of Massage
Atlanta, GA 02.2020 - 10.2022
Associate of Arts - Web Design
The Art Institute of Atlanta
Atlanta, GA 06.2014 - 06.2017
Skills
- Excellent customer service
- Inbound Customer Service
- Complaint resolution
- Report preparation
- First Call resolution
- Report analysis
- Report Development
Accomplishments
- COMMUNICATION Listen actively, following directions and communicate with others effectively to solve problems and accomplish task.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
References
REFERENCES LAUREN GEE EXECUTIVE DIRECTOR HARVEST RAIN ACADEMY 773.815.0316
Timeline
INTAKE COORDINATOR/CUSTOMER CARE REPRESENTATIVE
Nehemiah Project Cdc
09.2021 - Current
Data Entry Clerk
Harvest Rain Academy
04.2020 - 09.2023
Associate of Science - Esthetics
Atlanta School of Massage
02.2020 - 10.2022
DATA ENTRY / OFFICE CLERK
Prologistix
06.2017 - 05.2019
Associate of Arts - Web Design
The Art Institute of Atlanta
06.2014 - 06.2017
Similar Profiles
Tatiana WilsonTatiana Wilson
Young Adult Program Director in Training at Nehemiah CDCYoung Adult Program Director in Training at Nehemiah CDC
Daniel AnkomahDaniel Ankomah
Project Director at Akyeamfour Pentecost CDC -Compassion Int. ProjectProject Director at Akyeamfour Pentecost CDC -Compassion Int. Project
Laura KfukfuLaura Kfukfu
Senior Technical Advisor at CDC/PEPFAR HIV Free ProjectSenior Technical Advisor at CDC/PEPFAR HIV Free Project