KENNETH DAVIS
Chicago,IL
Summary
Highly accomplished professional with years of experience and education in customer service. I am seeking to obtain a position that offers challenge, leadership, and the opportunity to use and continually develop my skills; with an institution that rewards accomplishments with promotions and higher levels of responsibilities.
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
2015
2015
years of professional experience
Work History
Customer Care Representative
Pickett Plumbing Services
Chicago
2011 - 2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining quality service standards.
- Assisted in training new representatives on customer service protocols and systems.
- Documented customer interactions accurately in CRM software for future reference.
Utility Clerk
Food 4 Less
Chicago, IL
07.2012 - 05.2014
- Managed unloading process for incoming trucks.
- Monitored and replenished stock to maintain efficient supply chain operations.
- Managed point-of-sale operations effectively.
- Delivered exceptional support to clients.
Processor
J. P. Morgan Chase
Chicago, IL
10.2013 - 02.2014
- Managed mail distribution and processing tasks.
- Conducted thorough checks to ensure accuracy.
Street Maintenance
Put Illinois to Work
Chicago, IL
06.2011 - 10.2011
- Ensured public spaces in Chicago, such as parks and streets, remained clean and well-maintained.
- Managed grass cutting and upkeep.
Customer Service Cashier
Bargain in A Box Outlet
Chicago, IL
06.2010 - 10.2010
- Maintain stocked shelves and tables.
- Managed cash register operations.
- Optimized unloading processes to enhance supply chain efficiency.
- Enhanced customer experience through efficient assistance and carry-out support.
Education
Business Administration And Management
Kennedy King College
Chicago, ILHigh School Diploma - General Studies
Kenwood Academy High School
Chicago, IL06.2012
Skills
- Excellent Customer Service
- Detail Oriented
- Strong work ethics
- Driven
- Collaboration
- Time management
- Ability to work under pressure
- Customer service
- Inbound customer service
- Problem resolution
Timeline
Processor
J. P. Morgan Chase
10.2013 - 02.2014
Utility Clerk
Food 4 Less
07.2012 - 05.2014
Street Maintenance
Put Illinois to Work
06.2011 - 10.2011
Customer Service Cashier
Bargain in A Box Outlet
06.2010 - 10.2010
High School Diploma - General Studies
Kenwood Academy High School
Customer Care Representative
Pickett Plumbing Services
2011 - 2024
Business Administration And Management
Kennedy King College