Shatravia Whatley
Atlanta,GA
Summary
Dynamic Intake Representative with a proven track record at EviCore Healthcare, excelling in patient intake management and data accuracy. Skilled in electronic health records and adept at resolving customer inquiries with professionalism. Enhanced operational efficiency through streamlined scheduling and effective communication, contributing to improved patient experiences.
Intake professional skilled in managing client interactions and coordinating services. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proficient in data entry, customer service, and conflict resolution. Known for reliability, effective communication, and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Intake Representative
EviCore Healthcare
SouthFulton, Ga
09.2024 - 06.2025
- Managed patient intake processes to ensure timely and accurate data collection.
- Coordinated communication between patients, providers, and insurance companies for seamless service delivery.
- Utilized electronic health record systems to document and track patient information effectively.
- Streamlined appointment scheduling procedures to enhance patient experience and operational efficiency.
- Resolved inquiries from patients regarding benefits and eligibility with clarity and professionalism.
- Assisted in the development of training materials for new Intake Representatives, contributing to overall team success.
Clerk of the Court
Fulton County CourtHouse
Atlanta,Ga
07.2021 - 03.2023
- Monitored inventory levels, reporting discrepancies to management for resolution.
- Provided support in handling customer complaints, ensuring swift resolutions and satisfaction.
- Collaborated with team members to streamline operations during peak hours.
- Processed court documents and maintained accurate case files for efficient access and retrieval.
- Managed filing systems, enhancing organization and compliance with legal standards.
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Processed legal documentation accurately and efficiently, minimizing errors and preventing potential delays in case proceedings.
Call Center Representative
CADC
Atlanta Ga
08.2020 - 02.2021
- Assisted customers by addressing inquiries and providing product information.
- Managed high-volume calls while maintaining professionalism and courtesy.
- Documented customer interactions in call tracking systems for follow-up.
- Collaborated with team members to resolve complex customer issues efficiently.
- Adapted quickly to new procedures and technologies to enhance service delivery.
- Maintained knowledge of products and services to provide accurate support.
- Followed scripts and guidelines to ensure consistent communication with clients.
- Participated in training sessions to improve customer service skills and techniques.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
Criminal Justice
Savannah State University
Savannah, GASkills
- Patient intake management
- Data collection accuracy
- Electronic health records
- Appointment scheduling
- Customer inquiry resolution
- Communication coordination
- Customer support techniques
Timeline
Intake Representative
EviCore Healthcare
09.2024 - 06.2025
Clerk of the Court
Fulton County CourtHouse
07.2021 - 03.2023
Call Center Representative
CADC
08.2020 - 02.2021
Criminal Justice
Savannah State University