Asha Thompson
Charlotte,NC
Summary
Knowledgeable Billing Representative familiar with Customer Service practices and compliance requirements. Excellent customer service and problem solving abilities. Offering 10+ years of experience and the drive to excel in all areas.
Overview
12
12
years of professional experience
Work History
Billing Representative
Charter Communications, Spectrum
Charlotte, NC
07.2023 - Current
- Reviewed and solved account and billing discrepancies.
- Assessed accounts for payment status and reached out to customers.
- Coordinated with intermediate parties to obtain payments and resolve issues.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Performed quality assurance evaluations of processes and previous bills.
- Worked with multiple departments to check proper billing information.
- Used data entry skills to accurately document and input statements.
- Generated accounts payable reports for management review to aid in financial and business decision making.
Pusher
Federal Express
Charlotte, NC
10.2022 - 07.2023
- Inspected work output and processes for adherence to standards and specifications.
- Planned and coordinated rig moves with over [Number] personnel.
- Provided safety training and development services for new and existing drivers.
- Maintained machinery, tools and vehicles in good working order to prevent unnecessary operational delays.
- Managed [Number]-person crew of rig team members involved in carrying out daily rig operations and special projects.
Dispatcher
Williamsburg County EMD-E911
Kingstree, SC
08.2016 - 04.2018
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Customer Service Representative
Sykes Enterprises, Incorporated
Kingstree, SC
07.2011 - 02.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Kingstree Senior High School
Kingstree, SC05.2011
Skills
- Insurance Claims
- Account Reviews
- Medical Billing and Coding
- EMR / EHR
- Account Management
- Data Entry Expertise
- Customer Relations Skills
- Data Entry Experience
Additional Information
Proficient in Microsoft Offices and Powerpoint. Willing and Eager to adapt in any environment and role.
Timeline
Billing Representative
Charter Communications, Spectrum
07.2023 - Current
Pusher
Federal Express
10.2022 - 07.2023
Dispatcher
Williamsburg County EMD-E911
08.2016 - 04.2018
Customer Service Representative
Sykes Enterprises, Incorporated
07.2011 - 02.2013
High School Diploma -
Kingstree Senior High School