Suzanne Jager
Sioux City,IA
Summary
Motivated and reliable individual, offering 19 years of experience and the drive to excel in all areas, with extensive knowledge of the healthcare industry, in medical billing with ICD-9, CPT, HCPS knowledge. Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors. Confident Medical Biller/Customer service representative knowledgeable in data confidentiality and privacy practices when reviewing patient information. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Billing Representative
Siouxland Community Health Center
Sioux City, IA
10.2003 - Current
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Reviewed and solved account and billing discrepancies.
- Assessed accounts for payment status and reached out to customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Updated account information to maintain customer records.
- Resolved patient problems by listening to their complaints and investigating and following through to solve the issue in a timely manner.
- Answered customer phones calls to the billing department work group number.
- Assisted with the check -in process at the front desk.
Education
High School Diploma -
West High School
Sioux City, IA05.1981
Skills
- 19 years of experience in medical billing/front desk customer service
- Knowledge of ICD-9, HCPS, CPT
- Knowledge of medical terminology
- Extensive knowledge of HMO's, Commercial insurance, Medicare, and Medicaid
- Collection Calls
- Tracking Spreadsheets
- Customer Service
- Insurance Claims Management
- Statement Billings
- Data Entry
- Account Management
- Reviewing Patient Information
- Medicare and Medicaid Processes
- CPT Code Modifiers
- Time Management
- CMS-1500 Billing Forms
- Work Prioritization
- Claims Review
- Information Inputting
- Insurance Claims
- Medical Billing Technology
- Microsoft Office
- Medical Claims Submission
- Payments Posting
- Insurance Collections
- Medical Billing
- Workers' Compensation Knowledge
- Standards Compliance
- Patient Account Analysis
- HIPAA Compliance
- ICD-10 Coding
- Verbal and Written Communication
- Correct Errors
- Account Posting
- ICD-10
- ICD-9
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Billing Representative
Siouxland Community Health Center
10.2003 - Current
High School Diploma -
West High School
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