Ashalyn De La Rosa
Havre De Grace,MD
Summary
Motivated, hardworking and passionate job seeker with strong communication skills willing to learn and eager to secure entry-level agent team member position.
Overview
3
3
years of professional experience
Work History
Wait Staff Member
Coakley's Pub
04.2021 - Current
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Event Staff Member
Bulle Rock Gourmet Pub & Grill
05.2022 - 01.2023
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
- Maintained clean facilities throughout events, contributing to overall guest satisfaction levels.
Education
Associate of Science - Business Administration
Harford Community College
Bel Air, MD05.2025
Skills
- Efficient organization
- Strong Work Ethic
- Bilingual
- Exceptional customer service
- Reliable and Responsible
- Cool Under Pressure
- Excellent Communication Skills
- Upselling and Cross Selling
- Salesmanship
- Relationship Management
- Fast Paced
- Problem-solving abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Event Staff Member
Bulle Rock Gourmet Pub & Grill
05.2022 - 01.2023
Wait Staff Member
Coakley's Pub
04.2021 - Current
Associate of Science - Business Administration
Harford Community College
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