ASHANIQUE TAYLOR
Whitehouse
Summary
Healthcare administrative and customer service professional with experience in patient call center operations, front desk support in a healthcare environment, insurance verification, and appointment support. Skilled in managing high-volume communication, resolving patient inquiries, and updating patient demographic and insurance information. Certified in Medical Office Administration with working knowledge of Epic and healthcare administrative workflows. Seeking to leverage experience in a Patient Access or Healthcare Administrative role.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Waterton Healthcare and Rehabilitation
Tyler, TX
02.2026 - Current
- Greet residents, families, and visitors in a healthcare environment.
- Answer and route incoming phone calls to appropriate departments.
- Coordinate resident room assignments and front desk logistics.
- Assist with maintaining organized records and supporting daily administrative operations.
- Assist staff with clerical tasks and general office support.
Call Center Representative
UT health east Texas
Tyler, TX
10.2023 - Current
- Handle high-volume inbound patient calls, providing accurate information and professional customer service.
- Conduct insurance verification and update patient coverage information prior to appointments to ensure eligibility and reduce billing issues.
- Utilize Epic EMR system to access patient information and support scheduling and administrative workflows.
- Follow established protocols for escalation of complex patient concerns to appropriate departments.
- Maintain accurate documentation of patient interactions and updates.
- Support onboarding of new employees by training them on workflows and best practices.
Education
Certificate in Medical Office Administration - Medical Terminology, Anatomy & Physiology, Appointment Scheduling
Institute of medical and business Careers
Pittsburgh, PA11.2023
High School Diploma - undefined
Whitehouse High School
Whitehouse, TX05.2021
Skills
- Patient communication & customer service
- Insurance verification & eligibility updates
- Appointment scheduling
- Epic electronic medical records (EMR)
- Data entry & documentation accuracy
- Problem solving & conflict resolution
- Time management & multitasking
- Team collaboration
- Attention to detail
Timeline
Front Desk Receptionist
Waterton Healthcare and Rehabilitation
02.2026 - Current
Call Center Representative
UT health east Texas
10.2023 - Current
Certificate in Medical Office Administration - Medical Terminology, Anatomy & Physiology, Appointment Scheduling
Institute of medical and business Careers
High School Diploma - undefined
Whitehouse High School