Ashanna Goldwire
Brunswick,GA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
6
6
years of professional experience
Work History
Human Resources Coordinator
Sea Island Resort
Sea Island, GA
02.2025 - Current
- Responded to internal inquiries regarding HR policies, procedures, payroll.
- Analyzed employee surveys to identify areas needing improvement in the workplace.
- Updated employee records in HR database system.
- Handled confidential information with discretion and sensitivity.
- Explained human resources policies and procedures to employees.
- Maintained HR records, ensuring accuracy and confidentiality of employee data.
Experience Consultant
Sea Island Resort
Sea Island, Georgia
09.2021 - 02.2025
- Developed and implemented innovative strategies for improving customer experience.
- Handled emails, inbound calls, and outbound calls.
- Managed customer accounts.
- Provided guidance and advice to clients on how to improve their customer service experiences.
- Handled billing issues and order inquiries.
- Performed data entry.
- Ensured that all necessary paperwork was completed correctly before submitting it for approval.
- Assisted customers with a warm and professional attitude.
Customer Service Representative
Adecco
Brunswick, GA
06.2019 - 08.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Kept records of customer complaints.
- Managed customer accounts.
- Assisted customers with questions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
BBA -
Fort Valley State University
Fort Valley, GA05-2024
High School Diploma -
Brunswick High School
Brunswick, GA05-2019
Skills
- Data Collection
- Email Marketing
- Attention to Detail
- Microsoft Office
- Customer Service
- Computer Proficiency
- Teamwork and Collaboration
- Excellent Communication
- Active Listening
- Database Skills
- Professionalism
Timeline
Human Resources Coordinator
Sea Island Resort
02.2025 - Current
Experience Consultant
Sea Island Resort
09.2021 - 02.2025
Customer Service Representative
Adecco
06.2019 - 08.2021
BBA -
Fort Valley State University
High School Diploma -
Brunswick High School