Ashanna Schneider
Coral Springs,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Hard Rock Sales
Hard Rock Support Services
Hollywood, FL
12.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Increased guest engagement through proactive outreach via outbound calls. Highlighted upcoming offers to stimulate interest in property visits.
- Daily goal of 125 calls per day
Customer Support Specialist
Hard Rock Support Services
Hollywood, FL
11.2024 - 12.2025
- Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
- Collaborated with cross-functional teams to enhance customer service processes and streamline workflows.
- Mentored junior staff on best practices in customer support, fostering a collaborative team environment.
- Analyzed customer feedback trends to identify improvement areas, driving enhancements in service quality.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Developed and maintained knowledge base articles to improve self-service support options for customers.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Book spa reservation for up to 4 different properties
Customer Care Representative
Hard Rock International
Hollywood, FL
03.2023 - 11.2025
- Resolved customer inquiries by utilizing conflict resolution techniques and product knowledge.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Trained new staff on customer service protocols and best practices to ensure consistency in service delivery.
- Managed escalated issues effectively, maintaining a positive relationship with customers during challenging situations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Contributed to team success, consistently achieving call center performance metrics.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved accounting, service and delivery concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
Customer Service Representative/Dispatcher
Williams-Sonoma, Inc.
03.2022 - 02.2023
- Customer care
- Outbound and inbound calls
- Call and answer phone for drivers doing deliveries
- Answer and compose emails
- Office task
- Quality checks for items in warehouse
- Data entry
- Managed customer accounts
- Greeted customers
- Conducted customer service surveys
- Handled reservations
- Resolved customer issues
- Booked appointments for clients
- Worked in the inbound call center
- Collected and documented orders
- Responded to inquiries and issues
- Responsible for troubleshooting applications
- Inventoried spreadsheets
Customer Service Associate
The Home Depot
Plantation, FL, USA
08.2021 - 07.2022
- Performed data entry for shipments, orders and customer information
- Performed customer service surveys
- Managed client records
- Answered general questions
- Assisted customers with a warm and professional attitude
- Resolved customer information and complaints
- Responsible for tracking and maintaining inventory
- Responsible for cashier duties
- Handled online orders and credit card transactions
- Created credit card applications
- Provided policy and service information
- Answered calls from clients and customers
- Performed data entry for shipments, customer information and orders
- Performed customer service surveys
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from clients and customers
- Responsible for cashier duties
- Created credit card applications
- Responded to claim inquiries
- Responsible for tracking and maintaining inventory
- Resolved customer information and complaints
- Handled online orders and credit card transactions
Housekeeper
Eco maids
Fort Lauderdale, FL, USA
04.2021 - 05.2022
- Dust surfaces
- Detail clean
- Clean all room or requested rooms in home
- Scrub toilets
- Clean walls
- Fold clothes
- Organize
- Assisted with cleaning restrooms, stairwells, hallways, bedrooms, offices and kitchen
- Removed trash
- Helped with laundry
- Kept items properly stocked
- Sanitized (area or item|rooms|bathrooms|counters|equipment)
- Served (meal|breakfast|lunch|dinner)
- Washed dishes
- Cleaned windows
- Trained new hires
- Worked as housekeeper in a home, an office, an apartment building, a condominium building and vacation rentals
Shift Manager
Arbys
Coral Springs, FL, USA
02.2018 - 08.2021
- Welcomed all customers
- Took customer orders
- Bagged meals for customers
- Made food
- Helped customers with orders
- Communicated with customers
- Worked the cash register
- Covered drive thru, front counter, and backline
- Helped train new employees
- Worked in a high pressure environment
- Maintained quality control
- Swept and mopped area, store, and lobby
- Maintained a positive attitude
Customer Service Representative/Call Center
Global Response
Margate, FL, USA
11.2018 - 02.2020
- I place orders for customer, help them shop, issue refunds, etc.
- Greeted customers
- Resolved customer issues
- Worked in the inbound call center
- Collected and documented orders
- Responded to inquiries and issues
Crew Member and Cashier
Dairy Queen
Coral Springs, FL, USA
01.2016 - 03.2018
- I was a cashier, I also made the food for the customers, customer service, clean, etc.
- Welcomed all customers
- Took customer orders
- Ran the cash register
- Responsible for answering the phone
- Cleared tables
- Opened and closed the restaurant
- Kept the store clean
- Labeled containers and boxes
- Provided exceptional customer service
- Tended bar
- Prepared food items and orders
- Organized new hire orientations
Education
High school diploma -
Coral Springs High School
Coral Springs, FL06-2019
Skills
- Microsoft Office
- Adobe Photoshop
- Adobe Illustrator
- Call Center
- Customer Care
- Customer Service
- Customer Support
- Adobe InDesign
- Shift Management
- Quality Control
- Food Production
- Food Preparation
- Cash handling
- Supervising experience
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Hard Rock Sales
Hard Rock Support Services
12.2025 - Current
Customer Support Specialist
Hard Rock Support Services
11.2024 - 12.2025
Customer Care Representative
Hard Rock International
03.2023 - 11.2025
Customer Service Representative/Dispatcher
Williams-Sonoma, Inc.
03.2022 - 02.2023
Customer Service Associate
The Home Depot
08.2021 - 07.2022
Housekeeper
Eco maids
04.2021 - 05.2022
Customer Service Representative/Call Center
Global Response
11.2018 - 02.2020
Shift Manager
Arbys
02.2018 - 08.2021
Crew Member and Cashier
Dairy Queen
01.2016 - 03.2018
High school diploma -
Coral Springs High School