Destiny Laurent
Miami Gardens,Florida
Summary
Adept at leading teams to success, as demonstrated at Walmart, I excel in multitasking and critical thinking, ensuring quality assurance and enhancing customer relations. My expertise in Microsoft Office complements my ability to resolve complex problems, achieving significant improvements in efficiency and service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hard Rock Stadium
Concession Stand Lead
Miami Gardens, Florida
09.2024 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Conducted testing of software and systems to ensure quality and reliability.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Receptionist
H&r Block
LaBelle, FL
12.2023 - 03.2025
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Processed payments and updated accounts to reflect balance changes.
- Managed company database and ensured the accuracy of contact information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Collated, bound and stored computer-generated reports.
Sandwich Artist
Jersey Mike's Subs
Pompano Beach, FL
03.2024 - 07.2024
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Upsold additional items to increase store profits.
- Informed customers of regular deals or monthly specials to upsell orders.
Team Lead
Walmart
LaBelle, FL
06.2023 - 02.2024
- Identified opportunities for process improvements, implementing changes when required.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Monitored team progress and enforced deadlines.
- Provided support to junior staff during peak periods of workloads.
- Established clear team goals aligned with company objectives, tracking progress regularly.
Cashier
Goodwill Industries of Southwest Florida Inc.
LaBelle, Florida
04.2023 - 07.2023
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Worked closely with front-end staff to assist customers.
- Used suggestive selling techniques to promote add-on sales.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Externship - Office Administration
Miami Job Corps Center
Miami Gardens, FL12-2024
High School Diploma -
Miami Job Corps Center
Miami Gardens, FL09-2024
Skills
- Written communication
- Multitasking
- Conflict resolution
- Problem resolution
- MS office
- Microsoft Word
- Computer skills
- Relationship building
- Critical thinking
- Team building
- Customer relations
- Quality assurance
Certification
OPAC- Microsoft Office
• Microsoft Office Specialist Excel 2016 (ID:90006556)
• Microsoft Office Specialist Word 2016 (ID:90006556)
• Microsoft Digital Literacy ОРАС - Keyboarding/Data Entry OPAC - Clerical/Alpha Filing OPAC - Financial Record Keeping/Bank
Deposit/Petty Cash
Timeline
Hard Rock Stadium
Concession Stand Lead
09.2024 - Current
Sandwich Artist
Jersey Mike's Subs
03.2024 - 07.2024
Receptionist
H&r Block
12.2023 - 03.2025
Team Lead
Walmart
06.2023 - 02.2024
Cashier
Goodwill Industries of Southwest Florida Inc.
04.2023 - 07.2023
OPAC- Microsoft Office
• Microsoft Office Specialist Excel 2016 (ID:90006556)
• Microsoft Office Specialist Word 2016 (ID:90006556)
• Microsoft Digital Literacy ОРАС - Keyboarding/Data Entry OPAC - Clerical/Alpha Filing OPAC - Financial Record Keeping/Bank
Deposit/Petty Cash
Externship - Office Administration
Miami Job Corps Center
High School Diploma -
Miami Job Corps Center
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