ASHANTA THOMPSON
Southfield
Summary
Experienced Property Manager with 7 years of experience in residential and commercial property management. Proven ability to reduce delinquency rates, maximize occupancy, and ensure full compliance with leasing regulations. Skilled in lease administration, tenant relations, maintenance coordination, vendor management, and daily property operations across multiple sites. Assists with capital projects and property enhancements, supporting value-add improvements and long-term asset performance. Recognized for improving operational efficiency, strengthening resident satisfaction, and successfully managing multi-property portfolios. Currently serving as Property Manager with Stephan Group Real Estate (10/2025–present), overseeing property operations and supporting continued portfolio growth.
Overview
3
3
years of professional experience
Work History
Property Manager
Stephan Group Real Estate
10.2025 - Current
- Managed daily operations of residential properties, ensuring tenant satisfaction and efficient maintenance response.
- Coordinated leasing processes, including tenant screening and lease negotiations, enhancing occupancy rates.
- Oversaw property budgets, tracking expenses and implementing cost-saving measures to improve profitability.
- Developed and maintained strong relationships with vendors and contractors for timely service delivery.
- Conducted regular property inspections to ensure compliance with safety regulations and standards.
- Implemented strategic marketing initiatives to attract new tenants and reduce vacancy periods effectively.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Assistant Property Manager
Beacon Management
12.2024 - 10.2025
- Manage daily operations for a 2 property portfolio, ensuring compliance with lease agreements and regulations.
- Reduce delinquency rates through strategic payment plans, timely follow-ups, and proactive tenant communication.
- Oversee lease preparation, renewals, and move-in/move-out processes while maintaining accurate documentation.
- Coordinate maintenance requests, schedule repairs, and monitor vendor performance for quality and cost efficiency.
- Maintain strong tenant relationships, contributing to high retention and occupancy rates.
Assistant Property Manager
Liberty Group
01.2023 - 12.2024
- Supported operations for a multi property portfolio, ensuring compliance with policies and regulatory standards.
- Implemented proactive tenant outreach strategies to reduce payment delinquencies and improve on-time collections.
- Prepared leases, renewals, and legal notices with accuracy and compliance.
- Coordinated maintenance schedules, monitored vendor contracts, and verified timely completion of work orders.
- Assisted with resident engagement programs, including events and surveys, supporting high retention rates.
Leasing Manager
Kaftan Communities
01.2023 - 11.2023
- Supervised leasing operations, from initial inquiry to signed lease, ensuring a smooth tenant onboarding.
- Trained and mentored leasing staff to improve closing ratios and sales effectiveness.
- Researched market trends to adjust rental rates and marketing strategies, achieving occupancy goals.
- Coordinated with maintenance to prepare units for showings and move-ins.
- Developed resident engagement programs to encourage renewals and strengthen community satisfaction.
- Monitored leasing metrics and prepared occupancy/revenue reports for senior management.
Education
Medical Assistant Certificate -
Tidewater Medical
Hampton01-2019
High School Diploma - undefined
Southfield Lathrup High School
Southfield01-2016
Skills
- Lease Administration & Compliance - Expert
- Tenant Relations & Conflict Resolution - Expert
- Delinquency Reduction Strategies - Expert
- Property Maintenance Coordination - Expert
- Vendor Management & Contract Oversight - Expert
- Marketing & Resident Retention - Expert
- Microsoft Office & Property Management Software - Expert
- Rent collection
- Customer service-focused
- Tenant and eviction laws
- Vendor management
- Multi-family property management
- Financial budgeting and reporting
- Business development
- MRI accounting software
Accomplishments
- Increased occupancy rates from 82% to 92% in 2 months.
- Oversaw multiple residential family properties totaling over 586 individual units.
- Obtained 4 contracts for capital improvements in 3 months.
- Supervised team of 6 staff members.
Timeline
Property Manager
Stephan Group Real Estate
10.2025 - Current
Assistant Property Manager
Beacon Management
12.2024 - 10.2025
Assistant Property Manager
Liberty Group
01.2023 - 12.2024
Leasing Manager
Kaftan Communities
01.2023 - 11.2023
High School Diploma - undefined
Southfield Lathrup High School
Medical Assistant Certificate -
Tidewater Medical