Summary
Overview
Work History
Education
Skills
Timeline
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ASHANTE JULES

Hilton Head Island,SC

Summary

Dynamic leader with proven success in operations management and team leadership, honed at HIS & HERS SCOOTER RENTAL. Excelled in building high-performance teams, achieving significant sales growth, and fostering client loyalty through exceptional problem resolution and staff supervision skills. Demonstrates a unique blend of strategic planning and empathetic customer service, ensuring operational excellence and profitability.

Overview

4
4
years of professional experience

Work History

General Manager

HIS &HERS SCOOTER RENTAL
04.2022 - 02.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Head Bartender

PIMPERS PARADISE
11.2020 - 04.2021
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.

Concierge

Sandals Emerald Bay
06.2019 - 11.2019
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Education

L.N COAKLEY JUNIOR HIGH SCHOOL
EXUMA BAHAMAS

R.M BAILEY SENIOR HIGH SCHOOL
NASSAU BAHAMAS

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Effective leader
  • Training and coaching
  • Team Leadership
  • Staff Supervision

Timeline

General Manager

HIS &HERS SCOOTER RENTAL
04.2022 - 02.2023

Head Bartender

PIMPERS PARADISE
11.2020 - 04.2021

Concierge

Sandals Emerald Bay
06.2019 - 11.2019

L.N COAKLEY JUNIOR HIGH SCHOOL

R.M BAILEY SENIOR HIGH SCHOOL

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