ASHANTE LAW
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.
Overview
7
7
years of professional experience
Work History
Documentation Specialist
Us Med
Remote
02.2025 - Current
- Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
- Supported cross-functional teams by providing accurate, timely, and well-organized documents for various projects.
- Identified audit parameters to comply with quality standards.
- Provided support in proposal writing efforts leading to an increased win rate on submitted bids.
Packer Associate
Amazon
Birmingham, AL
11.2023 - 2025
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
- Reduced product damage rates by carefully handling items during the packing process.
Customer Service
VIVA Health
09.2022 - 10.2023
- Cross trained in multiple departments to know all company needs and assist with training new employees for different projects.
- Called customers to complete their annual survey for their insurance.
- Processed customer service requests via phone support and email support.
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers).
- Noted customer correspondence in CRM to track requests, problems and solutions.
- Properly diagnosed customer needs and proactively educated them about their health insurance.
Data Entry/Patient Services
Texas Orthopedic Hospital
07.2021 - 08.2022
- Performed administrative tasks and scheduling appointments, taking payments, verifying insurance.
- Successfully entered data into company database and validated the accuracy of valuable company information.
- Used and analyzed data from automated information aggregators to update the database.
- Scheduled surgeries.
Customer Services Representative
Blue Cross Blue Shield
01.2019 - 06.2021
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.
- Broke down the customer’s benefits.
- Check the status of claims.
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools.
- Assisted customers by providing confirmations, answering questions and offering general information.
Education
High School Diploma - General Studies
Pinson Valley High School
Trade school - Medical billing and coding
Ross Medical Education Center
Skills
- Efficient and Detail-Oriented
- Technical Support
- Medical Insurance Rep
- Sales
- Email Support
- Salesforce
- Zendesk
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- CRM Software
- LiveChat Support
- Microsoft Office
- Billing
Timeline
Documentation Specialist
Us Med
02.2025 - Current
Packer Associate
Amazon
11.2023 - 2025
Customer Service
VIVA Health
09.2022 - 10.2023
Data Entry/Patient Services
Texas Orthopedic Hospital
07.2021 - 08.2022
Customer Services Representative
Blue Cross Blue Shield
01.2019 - 06.2021
High School Diploma - General Studies
Pinson Valley High School
Trade school - Medical billing and coding
Ross Medical Education Center