Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashante Phillips

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Alorica
Mobile, AL
09.2025 - 01.2026
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved customer inquiries and issues to enhance satisfaction and loyalty.
  • Addressed customer complaints promptly to ensure positive experiences and retention.
  • Managed customer accounts, ensuring accurate data updates to maintain service integrity.
  • Collaborated with team members to improve service delivery processes.

Shift Leader

Panda Express
Mobile, Alabama
07.2023 - 04.2024
  • Supervised daily restaurant operations, optimizing staff schedules for efficiency.
  • Resolved customer complaints, enhancing overall satisfaction and loyalty.
  • Trained new team members on food safety and customer service standards.
  • Managed inventory levels, organizing stock to maximize product availability.

Phlebotomist

LabCorp
Mobile, AL
05.2020 - 03.2022
  • Collected blood samples from patients using proper phlebotomy techniques.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Prepared specimens for laboratory testing following established protocols.
  • Assisted patients with questions and provided comfort to alleviate anxiety during procedures.
  • Maintained cleanliness and organization of work area and equipment to ensure compliance with health standards.
  • Ensured phlebotomy cart, carrier, and station were fully stocked for efficient workflow.

Education

Murphy High School
Mobile, AL

Skills

  • Customer relationship management
  • Complaint resolution
  • Service improvement
  • Service delivery optimization
  • Team collaboration
  • Critical thinking
  • Conflict resolution
  • Database management

Certification

  • Certified Nursing Assistant
  • Phlebotomy
  • Taites Healthcare

Timeline

Customer Service Representative

Alorica
09.2025 - 01.2026

Shift Leader

Panda Express
07.2023 - 04.2024

Phlebotomist

LabCorp
05.2020 - 03.2022

Murphy High School
Ashante Phillips