Ashanti Bolden
Indianapolis,IN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Medical Customer Service Scheduler
Eskenazi Hospital
02.2021 - 06.2024
- medical billing/ coding
- appointment Scheduling
- verified medical records
- verify CPT code
- assist with medical precertification
- assist with medical evacuation
- provided member with medical benefits/ verify insurance
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Educated patients on importance of preventive health care and insurance coverage.
- assist with medical claim
Medical Care Coordinator
Saint Vincent's Hospital
02.2019 - 12.2020
- Served as a critical point of contact for patients during emergencies or after-hours situations, providing appropriate guidance and support during challenging moments.
- Facilitated smooth clinic operations by assisting with administrative tasks such as filing, billing, and insurance verification.
- possess interpersonal /problem solving skills
- greet visitors/ direct visitors
- patient scheduling
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
Customer Service Representative
Anthem
02.2016 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- medical billing
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- verified HIPPA
- Managed member appeals
- provided medical benefits
- surgery scheduling
- transportation scheduling
Education
High School Diploma -
North Central College
Indianapolis 05.2020
Skills
- Medical terminology
- Scheduling
- Medical billing/ coding
- Clerical skills
- MS office/powerPoint/Excel
- Claims Investigation
- Problem solving
- Time management
- Effective verbal and written communication skills
- Empathy
- detail oriented
Timeline
Medical Customer Service Scheduler
Eskenazi Hospital
02.2021 - 06.2024
Medical Care Coordinator
Saint Vincent's Hospital
02.2019 - 12.2020
Customer Service Representative
Anthem
02.2016 - 12.2018
High School Diploma -
North Central College