Ashanti Caudill
Elsmere,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
St Elizabeth Physicians
01.2023 - Current
- Schedules appointments for patients either by phone when they call or in person during office visits. Uses manual/computerized system to match physician/clinician availability with patient’s preferences in terms of date and time. Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
- Verifies patient demographic information.
- Verifies current insurance by recording insurance card and ensuring current updates in the practice management and electronic medical record systems.
- Collects co-pays, self pays, and outstanding balances.
- Ensures all information on the patient encounter is complete, accurate, and ready for charge entry.
- Ensures completion of daily close out procedures according to requirements and company policy.
- Ensures completion of referral process, outpatient test scheduling, and pre-certification.
- Files and distributes all patient information and incoming mail.
- Ensures accurate and timely distribution of patient requests.
- Works with central billing office as needed in a timely manner on all requests.
- Completes all paper/electronic medical records reports.
- Communicates and/or orders supplies as needed.
- Types correspondence and reports.
- Uses customer service principles and techniques to deal with patients calmly and pleasantly.
- Prepare new patient records.
- Answers telephones within three rings and is helpful and friendly.
- Other duties and responsibilities as assigned are complete on a timely, thorough, and accurate basis.
Customer Service Representative
Cincinnati Children's Hospital
05.2022 - 01.2023
- coordinating surgical procedures
- scheduling and obtaining pre-operative testing, writing and communicating surgery orders
- collecting necessary documentation for surgeries.
- Answering phones
Nursing Assistant
Gateway Rehabilitation Hospital
06.2021 - 05.2022
- Provide hands-on care to patients in a variety of settings
- Perform routine tasks under the supervision of registered nurses.
- Take patient's temperate, pulse, and respiration rate.
- Take blood pressure
- Answer calls
- provide basic care to patients
- CPR certified
Education
Associate of Science - Occupational Therapy Assistance
Sinclair Community College
Dayton, OH05.2026
High School Diploma -
Wilmington High School
Wilmington, OH05.2020
Skills
- Scheduling
- Appointment Scheduling
- HIPAA Compliance
- Problem-Solving
- Computer Skills
- Attention to Detail
- Critical Thinking
- Patient Registration
Timeline
Customer Service Representative
St Elizabeth Physicians
01.2023 - Current
Customer Service Representative
Cincinnati Children's Hospital
05.2022 - 01.2023
Nursing Assistant
Gateway Rehabilitation Hospital
06.2021 - 05.2022
Associate of Science - Occupational Therapy Assistance
Sinclair Community College
High School Diploma -
Wilmington High School