Ashanti Coleman
Red Oak,TX
Summary
Performance-Driven Customer Service Representative with 10+ years of prodigious experience. Efficiency-Driven and organized with a team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence.
Overview
10
10
years of professional experience
Work History
Virtual Care Advocate
Concentrix
Lancaster, Texas
05.2025 - Current
- Resolved 85% of escalated customer inquiries and complaints, ensuring efficient case handling and high customer satisfaction.
- Provided exceptional service to 60+ individuals daily, managing inquiries including billing adjustments and account development, boosting customer retention and satisfaction.
- Resolved over 90% of complex technical issues through effective system navigation and proactive troubleshooting, maximizing first-contact resolution rates.
- Contributed to a 15% increase in customer satisfaction scores through empathetic communication and problem-solving.
Sales Consultant
Progressive Insurance Sales
Lancaster, TX
05.2023 - 10.2024
- Improved equipment maintenance and safety standards by 97%, reducing costs by 76%.
- Increased sales by an average of 62% annually through strong customer service.
- Collaborated with marketing and project management on new initiatives, products, and services.
- Maintained a clean and safe work environment, reducing complaints by 56%.
- Executed company policies and safety standards for office and equipment upkeep.
Remote Customer Service Representative
Iqor
Richardson, TX
03.2022 - 04.2023
- Handled a high volume of inbound calls, assisting with billing, service requests, and payment arrangements.
- Suggested a tactic that decreased cancellations by 20% by persuading customers to stay.
- Achieved customer satisfaction with forward-thinking strategies addressing customer needs and concerns.
- Received top ratings for 8 months for prompt, efficient, and accurate service.
Makeup Artist (Freelance)
ALC Artistry
Irving, TX
03.2017 - 03.2022
- Promoted and educated clientele on skincare, makeup application, and techniques.
- Increased sales volume through strategic product suggestions and awareness of sales goals.
- Cognizant of sales goals and strategically suggested additional products to create higher sales volume.
- Promoted and educated clientele in all aspects, increasing overall sales by 70%.
- Promoted and educated clientele in all aspects .clientele.
Client Engagement Supervisor - Tech Support
Office Depot
DeSoto, TX
04.2016 - 02.2017
- Optimized daily operations and workflows, improving frontline sales efficiency.
- Managed and trained a team of 15+ sales and retail staff on customer service protocols and performance evaluations.
- Developed employee incentives, increasing customer survey responses by 20%.
- Resolved 20+ daily customer issues with a 95% success rate.
Education
High School Diploma -
Ranchview High School
Irving06-2014
Skills
- Customer service
- Professional boundaries
- Friendly and outgoing
- Organized and detail oriented
- Interpersonal skills
- Organized and detail oriented
Timeline
Virtual Care Advocate
Concentrix
05.2025 - Current
Sales Consultant
Progressive Insurance Sales
05.2023 - 10.2024
Remote Customer Service Representative
Iqor
03.2022 - 04.2023
Makeup Artist (Freelance)
ALC Artistry
03.2017 - 03.2022
Client Engagement Supervisor - Tech Support
Office Depot
04.2016 - 02.2017
High School Diploma -
Ranchview High School