Demarco Thomas
Charleston,SC
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.
Overview
9
9
years of professional experience
Work History
Virtual Healthcare Advocate / Customer Service – Call Center (Remote)
Humana
09.2024 - Current
- Serve as initial contact, answer inbound calls, and respond to customer inquiries regarding insurance enrollment period, HSA and FSA accounts, and account set up assistance
- Communicate in a clear and concise manner and work effectively as a team member
- Document activities and interactions in an accurate and thorough manner
- Maintain confidentiality standards of protected health information in accordance with HIPAA guidelines
Virtual Executive Assistant
EVO Real Estate
06.2023 - Current
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Coordinated leads management with CRM software to improve efficiency with prioritized prospects.
- Optimized client interactions with thorough research on prospective properties, market trends, and neighborhood demographics.
- Contributed to successful marketing campaigns by creating visually appealing promotional materials for properties and open houses.
- Contractor postition.
Virtual Executive Assistant
Fullmoonjulz LLC
05.2023 - Current
- Supported executives in decision-making processes with thorough research and data analysis.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Filed paperwork and organized computer-based information.
- Screened personal and business calls and directed to appropriate party.
- Updated and maintained confidential databases and records.
- Contractor position.
Deli Clerk / Customer Service
Publix
05.2022 - 04.2024
- Assisted in development and execution of employee training programs to improve productivity and operational efficiency
- Collaborated with cross-functional teams to develop and implement innovative marketing strategies
- Managed inventory and stock levels to ensure products are readily available for customers
Customer Service Representative / Call Center
CEI
10.2021 - 05.2022
- Interacted with customers via inbound and outbound calls to answer inquiries and respond to questions
- Entered data and documented customer interactions with high attention to detail
- Handled escalated customer concerns regarding claim denials and delays with empathy and professionalism
- Negotiated settlements with policy holders and balanced their needs with the financial interests of the company
Pet Caregiver
Dog Walk Us LLC
03.2021 - 05.2022
- Trained and supervised team of dog walkers to ensure high-quality service and customer satisfaction
- Identified potential partnerships and collaborations with local pet businesses to expand services and reach new customers
- Developed and implemented customer retention strategy to ensure repeat business and customer satisfaction
- Applied effective time management techniques to meet deadlines
Outreach Assistant
Jacquine D’Amico, Psy.D.
02.2021 - 05.2021
- Managed incoming and outgoing telephone calls
- Provided community groups with resources and wellness information
- Identified customer needs, provided resolutions to problems, and followed established procedures
- Created and updated spreadsheets via Microsoft Office Applications – Excel
Social Media Assessor
Limebridge
02.2020 - 03.2021
Manager
Alibrio Events
03.2020 - 09.2020
Social Media Intern
Della Mobile Esthetics
05.2018 - 07.2020
Personal Assistant
Savannah Jordan
05.2019 - 10.2019
Retail Cashier / Customer Service
Big Lot
03.2019 - 08.2019
Cashier / Customer Service
Burger King
08.2018 - 02.2019
Cashier / Customer Service
Taco Bell
06.2015 - 05.2016
Education
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Tampa, FL11.2024
Diploma - Medical Billing and Coding
Ultimate Medical Academy
05.2024
Skills
- Accounts Receivable
- Collections
- Revenue Cycle Management
- Posting Payments
- Third Party Payers
- Workers Compensation
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Document Preparation
- CRM Management
- Meeting Scheduling
- Calendar Management
- Travel Arrangements
- Email management
- Customer Service
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, and POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10, HCPCS, CPT)
Timeline
Virtual Healthcare Advocate / Customer Service – Call Center (Remote)
Humana
09.2024 - Current
Virtual Executive Assistant
EVO Real Estate
06.2023 - Current
Virtual Executive Assistant
Fullmoonjulz LLC
05.2023 - Current
Deli Clerk / Customer Service
Publix
05.2022 - 04.2024
Customer Service Representative / Call Center
CEI
10.2021 - 05.2022
Pet Caregiver
Dog Walk Us LLC
03.2021 - 05.2022
Outreach Assistant
Jacquine D’Amico, Psy.D.
02.2021 - 05.2021
Manager
Alibrio Events
03.2020 - 09.2020
Social Media Assessor
Limebridge
02.2020 - 03.2021
Personal Assistant
Savannah Jordan
05.2019 - 10.2019
Retail Cashier / Customer Service
Big Lot
03.2019 - 08.2019
Cashier / Customer Service
Burger King
08.2018 - 02.2019
Social Media Intern
Della Mobile Esthetics
05.2018 - 07.2020
Cashier / Customer Service
Taco Bell
06.2015 - 05.2016
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Diploma - Medical Billing and Coding
Ultimate Medical Academy
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