Jessica DeSerio
Bohemia,USA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to learn and ready to help achieve company goals. Knowledgeable and dedicated customer service with extensive experience in All environments. Solid team player with outgoing, positive skills while establishing new rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality and process being energetic with exemplary passion for developing relationships, while helping partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Customer Service Call Center Representative
SolarWinds
Suffolk, NY
03.2022 - 06.2024
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Demonstrated a commitment to ongoing professional development by participating in regular trainings on new products, services, policies, procedures updates.
- Mentored new hires on best practices, policies, and procedures while providing ongoing guidance and support during their onboarding process.
- Collaborated with other departments to resolve cross-functional issues affecting customer experience positively.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Personal Assistant
Century 21 Prevete
Nassau, NY, US
08.2012 - 11.2019
- Daily Point of contact between Owner and Secondary office clientele
- Screening and directing phone calls from main office and secondary businesses
- Handling requests at main office and checking in on requests from Order
- Acting as the point of contact between all realtors in all offices
- Screen and direct phone calls and transfer all correctly
- Handle requests appropriately
- Handle office supplies and replace as needed in both business offices
- Maintain office filing system with main and secondary business
Medical Billing Specialist
Private Doctors Office
East Islip, NY, US
04.2008 - 06.2012
- Insurance claims- submitting claims to patients' insurance carriers
- Electronically submit claims and communicate with insurance companies as they track and monitor the status of payments
- Medically invoicing for any remaining balances to 3rd party insurance patient insurance and/or sending co pays to patients
- Customer Service skills with talking to patients and insurance companies
- If needed stand in for Receptionist, dealing with appointments and handles phone services
- Helping patients to medical rooms
- Medication Reconciliation meeting between Pharmaceutical company Representatives
- (Providing appropriate time skills and if asked making sure the doctor had information)
Education
Medical Coding And Billing - Medical Accounting
Branford Hall
Bohemia, NY02.2010
Associate's degree - Liberal Arts & Sciences
Suffolk County Community College
Brentwood, NY04.2006
Skills
- Medical Coding
- Medical Office Experience
- Insurance Verification
- Accounts Receivable
- ICD-10
- ICD-9
- Personal Assistant Experience
- Medical Receptionist
- Medical Billing
- QuickBooks
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Call Center Representative
SolarWinds
03.2022 - 06.2024
Personal Assistant
Century 21 Prevete
08.2012 - 11.2019
Medical Billing Specialist
Private Doctors Office
04.2008 - 06.2012
Medical Coding And Billing - Medical Accounting
Branford Hall
Associate's degree - Liberal Arts & Sciences
Suffolk County Community College